About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
This role forms part of the Core Consumer Product & CVP Team within Southern & East Africa (SEA) and West & Central Africa (WCA) Product Solutions. The job description for a role focused on card payment product, platforms and customer value proposition management involves a blend of strategic planning, product management, market analysis, sales and customer engagement. The goal is to develop, manage, and enhance Consumer Card platform products in a way that aligns with both the company's objectives and the evolving needs of the market and customers.
The role holder will work closely with the CEMEA Product Leads, SEA & WCA Cluster Country Managers and Solution Delivery teams to support the scaling of Core Consumer products and platforms linked to the Visa Core Consumers products to deliver on relevant targets and product profitable measures.
This role requires a dynamic individual who can balance strategic thinking with practical execution, always with a focus on delivering value to customers and driving the success of the card payment products portfolio and sales.
RESPONSIBILITIES
- Product Strategy and Development: Develop and refine the strategy for Visa’s Core Consumer Product platforms, including identifying new product opportunities, features, and enhancements based on market trends, competitive analysis, and regulatory changes.
- Use Case based Value Proposition Management: Design, develop and manage compelling value propositions that meet the needs of target customers, differentiate the product in the market, and align with the brand.
- Market and Competitive Analysis: Conduct ongoing analysis of the market and competitors to understand emerging trends, opportunities, and threats. Use insights to inform product strategy and positioning.
- Cross-functional Collaboration: Work closely with teams across the organization, including but not limited to the hub Product owners, Finance, Pricing & Interchange, Marketing, Solutions Delivery, Business Development, etc., to ensure the successful development, launch and support of card payment products.
- Performance Tracking and Optimization: Monitor product performance against key metrics, identify areas for improvement, and implement strategies to drive sales, growth, and customer satisfaction.
- Regulatory Compliance and Risk Management: Ensure that card payment products comply with relevant regulations and industry standards. Work with Compliance, Controllership, Visa Core Product Rules to identify and mitigate product-related risks.
- Customer Experience and Engagement: Collaborate with the greater CEMEA team to develop, enhance and sell platform capabilities delivering exceptional customer experience, including seamless onboarding, customer choice and differentiation, support, and engagement programs that reinforce the value proposition.
- VAS Sales: Drive the sales strategies and plans of all relevant Core Consumer Products, Platforms, and Resell Benefit solutions across both regions. Collaborate with relevant regional teams on targets and sales.
Qualifications
- 3 to 7 years’ experience in financial/fintech industries. Product development experience is an advantage.
- Strong analytical and strategic thinking skills, with the ability to translate insights into actionable product strategies.
- Strong project management skills.
- Strong aptitude for sales.
- Digitally curious, follows industry trends and can utilize this exposure to provide compelling supporting information to Visa’s product, customer experience and digital recommendations.
- Ability to resolve conflicting situations.
- Excellent communication and collaboration skills, with the ability to work effectively across teams and with stakeholders at all levels.
- Skilled in managing complex issues and work under pressure.
- Proficient in Excel, PowerPoint and Presentation skills
- Development and preparation of executive level briefs
- Strong understanding of budget management including tracking of program performance and forecasting
- Deep understanding of customer needs, market trends, and the competitive landscape in the card payment industry.
- Familiarity with regulatory requirements and risk management principles related to financial products.
SKILLS:
- Strategic Planning and Analysis
- Customer-Centric Product Development
- Market Analysis and Competitive Intelligence
- Cross-functional Team Leadership
- Sales oriented.
- Performance Measurement and Optimization
- Self-directed and motivated
- Regulatory Compliance and Risk Awareness
Communication and Stakeholder Engagement
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.