Job Description
Nordstrom operates a $218M restaurant and specialty coffee business across 191 locations and 17 concepts. We are actively modernizing the technology that powers it: a new POS is live, and we are now focused on Labor Management and Inventory Management. This role leads and supports the Restaurant product management team.
The Manager of Product Management for Restaurants defines and executes the multi-year capability strategy for this modernization, builds and leads a high-performing team of PMs, and develops and manages strategy with cross-divisional restaurant business stakeholders. The domain sits at the intersection of complex third-party software, enterprise integration, and a business that carries operational complexity that better technology can meaningfully reduce.
What you’ll do
Define and execute the multi-year product strategy for Restaurant technology, with near-term focus on Labor Management and Inventory Management system implementation and integration, as well as POS maturation. Success means a modern, fully integrated technology foundation that is live and operating reliably across the restaurant portfolio by end of 2027.
Lead complex third-party software integrations, mapping upstream and downstream dependencies across enterprise systems, managing vendor relationships, and ensuring delivery stays on track across a partner-heavy landscape.
Build the data story for Restaurants. A key part of this role is stitching together data from across systems (labor, RPOS, store traffic, loyalty) into coherent insights that quantify the business impact of restaurants on Nordstrom broadly. This is about enabling better decisions and refining our future strategy.
Develop and coach your team of PMs. Set clear expectations, give honest feedback, and create the conditions for your team to grow in both craft, customer focus, and ownership.
Earn trust with business stakeholders and lead from it, bringing clarity on priorities, keeping the work focused on outcomes, and ensuring restaurant operators have a product partner who understands their world.
Own prioritization across a domain where compliance, cost management (AvT), customer experience, and system stability are all live concerns simultaneously.
What you’ll bring
Demonstrated experience leading complex third-party software implementations and integrations, with the ability to identify and manage upstream and downstream dependencies across enterprise systems.
Strong data skills: you have worked with raw, cross-system data, drawn meaningful insights from it, and used those insights to shape strategy and build a business case.
Experience coaching, developing, and hiring product managers, including navigating performance conversations, recruiting for diverse strengths, and building a team from the ground up.
The credibility and communication skills to build trust with business partners and lead cross-functional work, holding the room on priorities, outcomes, and strategic direction.
Comfort operating in a domain that functions like a distinct business within a larger enterprise, with its own systems, economics, and stakeholders, and the ability to pull that complexity apart to ensure everything fits together both strategically and technically.
Minimum 6 years of product management experience with at least 3 years in a people leadership role, preferably in a technology, retail, or restaurant environment.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$166,000.00 - $258,000.00 Annual
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf