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Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Overview of the Role
Salesforce is seeking a high-caliber Manager to join our Product & Pricing Operations team, with a specialized focus on Technical Project Management and Data Analytics.
In this role, you will lead complex, cross-functional initiatives to ensure our Lead-to-Cash ecosystem is operationally ready and optimized through data-driven insights. You will collaborate with product managers to assess product readiness, provide solution guidance, and mitigate risks.
Responsibilities
- Strategic Collaboration: Work with product, strategy, and finance stakeholders to design solution recommendations and detect operational gaps in delivering novel products.
- Operational Excellence: Deeply understand Lead-to-Cash operations to design and document scalable new processes, assist with release management, and produce comprehensive process documentation.
- Data & Insights: Build reports and analyze large datasets to optimize system performance and drive informed decision-making.
- Project Leadership: Act as a self-directed, team-oriented leader capable of translating the needs of technical and business users into successful project outcomes.
- Stakeholder Management: Gain cross-functional agreement on business requirements, track project milestones, and communicate status and needs effectively to leadership.
Required Skills & Experience
Technical Expertise
- Core Systems: Strong functional knowledge of Salesforce CRM and CPQ, including product and price book management.
- Data Analytics: Advanced Excel skills (formulas, pivot tables, macros) and a demonstrated ability to analyze large datasets to identify patterns and troubleshoot configurations.
- Lead-to-Cash: 5+ years of experience in complex business environments, with a preference for Quote-to-Cash or New Product Introduction (NPI) processes.
- AI & Automation: Practical understanding of how Generative AI or Predictive Analytics (e.g., Salesforce Einstein, Agentforce) can be applied to streamline business operations and reporting.
Project & Operational Leadership
- Methodology: Proven experience applying project management frameworks (PMP or PRINCE2 preferred) to drive projects with full autonomy.
- Release Management: Experience staging and deploying configuration data, troubleshooting release blockers, and managing production incidents.
- Process Design: Ability to design scalable "future-state" processes that improve system stability and cross-functional reporting.
Soft Skills & Collaborative Mindset
- Communication: Effective written and verbal skills with the ability to present technical findings to executives for strategic decision-making.
- Problem Solving: A self-starter who thrives on resolving complex problems and considering downstream impacts.
- Team Orientation: A collaborative attitude focused on empowerment and achieving results within cross-functional teams.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
For Ontario-based roles, the base salary hiring range for this position is CAD 107,200 to CAD 147,400 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
This posting is to fill a vacancy on our team, unless otherwise noted.