Manager, Risk | Retail Bank Premium Products & Experiences
At Capital One, we’re on a mission to Change Banking for Good. All across the company, technology is powering breakout innovation, scalable risk management, increased efficiency, and award winning products, and our passionate and committed associates are at the heart of all of it.
Our Premium Products and Experiences (PPX) business drives the strategy behind spectacularly rewarding and seamless experiences for our premium customers, including the award winning Venture X credit card. Their goals: accelerate growth, create a sustainable advantage in the market, and unleash new possibilities in the future for all Capital One Card customers.
As PPX dreams big and pursues innovative opportunities to deliver on their goals, their leaders must make decisions constantly. PPX Risk Advisors ensure their leaders have the risk perspective they need to make good decisions by asking great questions, testing assumptions, and challenging conventional thinking. We are influencers, analysts, and problem solvers with a wealth of experience and a demonstrated ability to add value with our advice and high-impact results.
In this Risk Advisor role, you will provide professional risk judgment that enables PPX business partners to tackle major business challenges in support of our imperative to Win at the Top of the Market. These are often complex initiatives requiring autonomous problem-solving, including engaging SME stakeholders and researching solutions independently. You will also influence and support well-managed business process excellence to ensure PPX delivers on promises we make to our customers, including identifying and improving the control environment.
Responsibilities:
- Develop a deep understanding of business strategies, products, services, and risk profile
- Advise and consult with business teams to develop well-designed products, features, experiences, and supporting technologies in alignment with risk management policies and practices
- Support business partners to drive risk/return trade-off decisions and recommend necessary control and/or monitoring activities
- Serve as a liaison, interfacing with business partners, Tech, and other assurance functions, such as legal and compliance, to drive meaningful reductions in risk
- Analyze and synthesize data and reporting to proactively identify risks and trends and provide valuable insights that support decision-making
- Ensure independent escalation of risk management gaps, issues, and concerns to senior business and risk leaders, including emerging risks and regulatory focus areas
- Identify, understand, and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments
- Assess controls, and glean insights from issues and events across business areas
- Drive containment and remediation of process breakdowns in collaboration with compliance, legal, and business process teams
- Identify opportunities to improve risk management practices and develop solutions to reduce administration, eliminate waste, and deliver an exceptional customer experience
- Audit and Exam Management - Provide support to PPX business during audits and regulatory exams; support delivery of key risk mitigation and remediation activities
- Present risk topics to business and functional stakeholders
**Qualities of a successful candidate: **
- **Communicative and Influential: **You communicate clearly and concisely in all formats, including complex concepts and delivery of tough messages. You adjust your communication to your audience and are comfortable with presenting to executive leadership.
- **Action-Oriented and Results-Driven: You have a bias for action, a willingness to try new things, and are comfortable exercising your judgment. You’re organized, able to juggle multiple deliverables, and prioritize like a pro to deliver quality results - especially in a fast-paced, dynamic environment with frequently shifting priorities. **
- Curious and Analytical_:_ You ask why, challenge the status quo, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to understand the data and signals to drive optimized solutions that are grounded in evidence.
- **Up for a Challenge and Fungible_:_ **Big, undefined, unfamiliar, and complex problems will be exciting for you as you navigate the business, tech, and risk eco-systems. You have an insatiable appetite for learning, and are constantly seeking out new challenges.
- **Collaborative and Team-Oriented_:_ **You proactively seek to build strong, positive relationships with key stakeholders at all levels to manage, inform, and influence outcomes. You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.
Basic Qualifications:
- At least 3 years of Financial Services Risk Management or Compliance experience or credit card product experience
- At least 3 years of Project Management experience
Preferred Qualifications:
- 4+ years credit card product, servicing, or credit risk management experience
- 5+ years of Project Management experience leading cross functional projects
- 1+ years experience working in an Agile environment
- Certified Risk Management Assurance (CRMA) or Certified Regulatory Compliance Manager (CRCM)
- A baseline familiarity with AI and active adopter of these tools
- Lean, Agile, Six Sigma or Business Process Management certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $151,900 - $173,400 for Risk Manager
Richmond, VA: $138,100 - $157,700 for Risk Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).