The Opportunity
Adobe’s Customer Experience Orchestration (CXO) business is a critical growth driver, empowering enterprises to elevate brand experiences, streamline content operations, and deliver meaningful customer engagement at scale.
As Manager of Scale Success Account Manager (SAM) team within the Enterprise Americas organization, you will lead a high‑impact team responsible for customer value realization, retention, and expansion. This role partners closely across Sales, Product, Support, and Services to drive adoption, unlock growth opportunities, and continuously improve how we scale customer success.
We’re looking for a people‑first leader who brings a strong customer mindset, a passion for developing talent, and a proven ability to own revenue outcomes, while helping shape processes that enable teams and customers to thrive.
What You’ll Do
- Enable SAMs to guide customers toward measurable business outcomes through value‑based engagement
- Serve as an escalation point for customer needs, partnering with leadership to drive thoughtful, timely resolution
- Collaborate with cross‑functional partners to align priorities and exceed renewal, upsell, and cross‑sell goals
- Own forecasting accuracy and business predictability for your portfolio
- Ensure excellence in core account deliverables, including business reviews, adoption strategy, and health management
- Champion initiatives that strengthen performance, scalability, and operational rigor
- Build and sustain a diverse, inclusive, and high‑performing team
- Coach and develop team members through regular 1:1s, quarterly development conversations, and targeted skill building
What You Need to Succeed
- 5+ years of experience leading customer‑facing teams in a SaaS environment
- Demonstrated success developing individuals and supporting career growth
- Experience driving initiatives end‑to‑end in a complex, matrixed organization
- Strong understanding of Adobe Marketo and its role within the broader Adobe ecosystem
- Ability to build trusted relationships with executive stakeholders and practitioners alike
- Comfort operating in a volume and velocity business model
- Proven ability to navigate ambiguity and lead through change with a growth mindset
- Strong communication, critical‑thinking, and decision‑making skills
- A customer‑ and internal‑focused AI mindset, with the ability to apply AI‑powered capabilities to improve outcomes and how teams work
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $150,400 -- $269,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $186,300 - $269,900 In Colorado, the pay range for this position is $169,400 - $245,300 In Washington, the pay range for this position is $177,100 - $256,500
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
May 21 2026 12:00 AM
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.