Manager, Services Consulting - (contract Opportunity)

Celonis Celonis · Data AI · Munich, Germany · Services

Manager for Services Consulting at Celonis, a leader in Process Intelligence and Process Mining. The role involves leading a team of 5-10 consultants to drive successful deployments of Celonis and AI technologies for automotive customers in the DACH region. Responsibilities include leading teams, managing project delivery, driving services sales cycles, ensuring customer satisfaction, and fostering a culture of AI adoption and innovation within the consulting organization. The role requires strong leadership, project management, and customer engagement skills, with experience in enterprise SaaS or consulting.

What you'd actually do

  1. build, support, enable a high performance team; lead and manage a team of approx. 5-10 Celonis Consultants; develop career paths for team members that allow for growth and development within the Services organization and Celonis overall; proactively manage attrition, productivity, resource allocation/staffing, team motivation and training, across the Consulting team
  2. manage a portfolio of different project types to success (Outcome-Based or Fixed-Scope Deployments, AI-Focused service packages, overarching customer success packages, or Enterprise Readiness Programs); build relationships directly with largest/most strategic automotive customers in the DACH region; ensure timely and high-quality deployments of the Celonis technology, with a constant focus on driving measurable business impact and delivering tangible value, that meet customer requirements, accelerate time to first value and drive measurable business impact; communicate with stakeholders in Celonis’ largest customers, handle escalations and navigate challenging situations with positive and balanced results; manage, forecast and monitor resource capacity and utilization, staffing all customer engagements appropriately
  3. position and sell the right services, work closely and build trust with Sales and Value Engineering to support ACV land and expand motions; maximize services revenue and ensure utilization targets; manage your deal pipeline and provide weekly updates on your revenue forecast to Senior Leadership
  4. Drive a value-focused mindset within the team, ensure project governance to deliver rapid, tangible improvements and fast ROI; drive user adoption of the Celonis technology by ensuring comprehensive adoption plans are incorporated into each project, including user onboarding, training, and knowledge transfer, in collaboration with the Academy.
  5. foster a culture of technical curiosity and adoption of AI and innovation within the consulting organization; orchestrate thought leadership by collaborating with internal specialists to guide customers through new AI-driven product frontiers; drive the readiness of your team, ensuring that consultants are fully enabled and strategically positioned to integrate the latest Celonis AI capabilities into their customer engagements

Skills

Required

  • 8 or more years of experience in delivering high complex SaaS or Consulting projects, acting as Manager in Business Consulting, or acting as Manager in Professional Services or similar functions.
  • Experience in managing Professional Services or Consulting teams, preferably in enterprise SaaS companies.
  • Proven track record of leading complex transformational customer programs.
  • Extensive experience in project management disciplines, including leading teams of project managers.
  • Strong understanding of software implementation/delivery
  • Experience of building relationships with sales teams, involvement in deals
  • Proven leadership in interacting with senior / executive level customers
  • Experience in motivating and retaining top talent
  • Excellent communication skills in German and English

What the JD emphasized

  • AI technologies
  • AI-Focused service packages
  • AI capabilities
  • AI-driven product frontiers
  • Celonis AI capabilities