ABOUT THE ROLE:
Retool’s Solutions Architects help our customers harness the full power of Retool – whether it is a focused Quickstart engagement to help a new customer get started, or a year long engagement where you guide technical teams to manage hundreds of production applications. You will directly drive value for our customers by addressing their most challenging technical problems and increasing the capacity and velocity for building solutions with our platform. Our Professional Services team members are billable, and working directly with customers and system integration partners to scale the impact of our products.
This is a hands-on role, and includes building Retool applications, integrating our platform into the customers stack, and advising on end-to-end solutions. In addition to working directly with our customers, this role advises our system integration partners on best practices and provides delivery oversight to our highest-visibility engagements. This role will help shape the service offerings that we go to market with and build the operational processes to scale the PS function at Retool.
IN THIS ROLE, YOU’LL:
- Advise and implement full-stack solutions using Retool
- Oversee a team of Solutions Architects
- Help our partners deliver best-in-class services to our customers, allowing us to efficiently scale the impact of our product
- Develop new service offerings based on customer / market need
- Assist with scoping, estimating, and selling professional services engagements
- Be a thought partner to Retool customers to help them build out complex internal tools for new teams and use cases
- Assist with partner enablement and certification
- Serve as a trusted advisor to our customers
- Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
- Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
- Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
**THE SKILLSET YOU'LL BRING: **
- 5+ years in technical, customer-facing roles such as Solutions Architect, Customer Engineer, or Deployed Engineer.
- 2+ years of leadership or team lead experience, or demonstrated success in mentoring and influencing other SAs in a fast-paced, high-velocity environment.
- Hands-on experience with full-stack development, including SQL, JavaScript, APIs, and Python.
- Experience designing scalable cloud architectures and integrating enterprise systems.
- Passion for leveraging technology to solve business problems creatively, ensuring scalable and efficient solutions.
- Exceptional technical communication skills, translating customer requirements between business and technical teams to drive successful implementations.
- Ability to think on your feet, troubleshoot issues, and provide real-time solutions during technical discussions.
- Comfortable with open-ended problem-solving in unstructured environments.