Manager, Technical Consulting - Hiredscore

Workday Workday · Enterprise · Costa Rica

Manager, Technical Consulting for Workday's HiredScore product, focusing on enterprise client integration, team leadership, and technical consulting. The role involves supporting system integrations, guiding daily operations, acting as a client-facing resource, and leading process improvements within a mature AI platform for talent management.

What you'd actually do

  1. Supporting large enterprise clients enabling and configuration systems integration with a solid understanding of web architecture, APIs, Cloud and industry-standard third-party tools.
  2. Support and guide the team in daily operations and client interactions, including attending client calls when needed and serving as the primary escalation point across all aspects of delivery.
  3. Act as a trusted professional resource for the team and cross-functional stakeholders throughout the project lifecycle, including pre-sales, sales, and post-sales engagements with new and existing clients.
  4. Engage directly with clients by presenting and explaining technology, integrations, IT and security architecture, and addressing formal questionnaires (e.g., Infosec, RFP, Data Privacy Evaluations).
  5. Build, train, mentor, and develop new team members, fostering a culture of growth, collaboration, and accountability.

Skills

Required

  • 3+ years of experience as a Technical Integration or in a similar role supporting large enterprise clients.
  • 3+ years strong practical background in systems integration with a solid understanding of web architecture, APIs, Cloud and industry-standard third-party tools.
  • 3+ years proven experience as a Team Lead in Technical Consulting or Integration teams, with a track record of successfully managing people and projects.
  • Excellent presentation skills
  • Outstanding verbal and written communication skills
  • Demonstrated teamwork and collaboration
  • Ability to work with code (Read/Run/Edit existing code)
  • Ability to build and maintain strong client relationships
  • A proactive mindset marked by positivity, creative problem-solving, and strong ownership of responsibilities and outcomes

What the JD emphasized

  • solid understanding of web architecture, APIs, Cloud and industry-standard third-party tools
  • solid understanding of Infosec, Data Privacy, and RFP processes