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**Job Function: **
Technology Product & Platform Management
**Job Sub Function: **
Technical Product Management
Job Category:
People Leader
All Job Posting Locations:
New Brunswick, New Jersey, United States of America, Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America
Job Description:
Location: Raritan, New Jersey, West Chester, Pennsylvania, Palm Beach Gardens, Florida, Raynham, Massachusetts, Warsaw, Indiana
DePuy Synthes is recruiting for a(n) Manager, TPO Customer Orders.
Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Job Overview
The Manager, TPO Customer Orders plays a key role in enabling efficient, accurate, and compliant third‑party order (TPO) processing through commercial technology solutions. This role partners closely with Commercial Operations, Customer Service, Supply Chain, and IT teams to ensure customer order systems and processes support service excellence, operational efficiency, and business continuity and reports into the DePuy Synthes Technology organization. The role has direct impact on customer experience, order accuracy, and end‑to‑end commercial execution.
Key Responsibilities
Manage and support commercial technology solutions that enable third‑party customer order processing and fulfillment.
Partner with Customer Service, Commercial Operations, Supply Chain, and IT stakeholders to translate business needs into system enhancements and process improvements.
Oversee day‑to‑day system performance related to TPO customer orders, ensuring stability, accuracy, and timely issue resolution.
Coordinate testing, deployment, and adoption of system changes impacting customer order workflows.
Ensure order processing solutions comply with internal controls, governance standards, and regulatory requirements.
Analyze operational data and system performance metrics to identify risks, trends, and improvement opportunities.
Support vendor and partner relationships related to customer order technologies, as needed.
Contribute to continuous improvement initiatives that enhance customer experience and operational efficiency.
Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data‑driven decision‑making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.
Qualifications
Education
Bachelor’s degree required, preferably in Business, Information Systems, Supply Chain, or a related field.
Advanced degree preferred.
Experience and Skills
Required:
6–8 years of relevant experience in commercial technology, customer order management, or enterprise systems.
Experience supporting customer order processing, order‑to‑cash, or related commercial workflows.
Strong understanding of cross‑functional commercial operations and system integrations.
Ability to manage multiple priorities and resolve issues in a fast‑paced environment.
Preferred:
Experience working with third‑party order processing or distribution models.
Experience with ERP/SAP or commercial order management systems.
Experience supporting process improvement or system implementation initiatives.
Familiarity with regulated or highly controlled environments.
Experience working in a global or matrixed organization.
Strong analytical, problem‑solving, and communication skills.
Other:
Language: English required.
Travel: Up to 10%, primarily domestic.
Certifications: Commercial systems, supply chain, or project management certifications preferred.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
Analytical Reasoning, Consulting, Cost Management, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, People Performance Management, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Resource Management, Software Development Management, Strategic Supply Chain Management, Team Management
The anticipated base pay range for this position is :
$102,000.00 - $177,100.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year