Manager, Training

Merck Merck · Pharma · Shanghai, China

Manager, Training role at Merck focused on new product launches in the healthcare sector. Responsibilities include sales capability diagnosis, training program design and execution, content creation, and cross-functional communication to ensure sales teams meet knowledge and skill requirements for market penetration. Requires experience in sales training, cross-functional project management, and familiarity with industry compliance.

What you'd actually do

  1. Responsible for the diagnosis of sales capabilities before the launch of new products, design and implementation of training plans, ensuring that the sales team and relevant partners achieve rapid and quantifiable on-the-job capabilities in product knowledge, sales skills, sales processes, and compliance requirements, so as to support the market penetration and sales objectives of new products.
  2. As one of the core members of the excellent launch team, communicate with relevant functions such as marketing, medical affairs, compliance, and supply chain to collect information on new product positioning, target customers, key value propositions, launch timelines, and business objectives. Identify gaps in knowledge, skills, attitudes, and behaviors of the sales team (including frontline representatives and regional managers) through interviews, questionnaires, on-site observations, sales data, and capability model analysis. Establish and maintain capability matrices and training needs lists for new products.
  3. Based on diagnostic results, design end-to-end new product launch training programs, design evaluation mechanisms (pre-test/post-test, skills assessment, behavioral observation, KPI tracking, and long-term effectiveness evaluation), and clarify passing standards.
  4. Collaborate with the digital/learning management platform (LMS) team to promote the release of online courses, set learning paths, and track learning data. Coordinate with marketing/medical departments to output scientific and marketable product interpretation materials, ensuring content accuracy and compliance.
  5. Organize and host centralized training (onboarding/launch kick-off meetings), regional training, on-site coaching, and debriefing workshops.

Skills

Required

  • Cross-Functional Management
  • Sales Management
  • Sales Training
  • Stakeholder Relationship Management
  • Training Implementation
  • Training Programs

Nice to have

  • Communication
  • Marketing
  • New Product Training
  • Teamwork

What the JD emphasized

  • new product launch
  • sales training
  • compliance