Manager, Workplace Security - Global Workplace Services

Capital One Capital One · Banking · New York, NY

This role is for a Manager of Workplace Security responsible for the day-to-day operations of physical security incident response for Capital One's New York City campuses and other corporate offices. The manager will support a senior manager as a safety and security point of contact, providing advice and solutions to mitigate physical and safety risks. Responsibilities include managing security teams, vendors, and contractors, overseeing security systems, incident response, risk management, project and program management for security initiatives, and building relationships with internal and external partners.

What you'd actually do

  1. Manage the day-to-day operations of physical security incident response for Capital One’s New York City FlatIron campus, Commercial banking HQ in Midtown, NYC and other satellite corporate offices across the North East.
  2. Support the senior manager as a safety and security point of contact, providing advice and solutions that mitigate physical and safety risks for Capital One.
  3. Proven track record to manage security teams, vendors, and contractors, with expertise in security systems, incident response, and risk management
  4. Incident or crisis management experience, including coordinating with emergency services and law enforcement
  5. Collaborate with the Director of Workplace Security to set objectives and lead security operations at regional sites

Skills

Required

  • Bachelor’s degree or military experience
  • At least 7 years of corporate security, safety and security operations, law enforcement or combination of equivalent experience
  • At least 3 years of program or project management experience
  • Demonstrated track record and history in establishing and maintaining effective working relationships and solving problems.
  • Advance customer (internal/external) interfacing, problem-solving and relationship skills required.
  • Proven track record to manage security teams, vendors, and contractors, with expertise in security systems, incident response, and risk management
  • Excellent interpersonal skills, able to engage to communicate effectively with senior leadership, site managers, and external partners
  • Strong analytical and problem-solving skills, capable of leading emerging security challenges
  • Familiarity with security technologies, including surveillance, access control, and alarm systems
  • Incident or crisis management experience, including coordinating with emergency services and law enforcement
  • Ability to successfully plan and organize security programs to enhance safety for our workplace
  • Ability to respond to and handle security incidents across area of responsibility
  • Collaborate with the Director of Workplace Security to set objectives and lead security operations at regional sites
  • Build relationships with executives, site leaders, and cross-functional teams to influence compliance and improve security programs
  • Act as liaison between security and local teams to align on site and security objectives
  • Conduct security risk assessments and audits at regional locations and address vulnerabilities
  • Manage the budget, security vendors, and approve invoices and expenses within your area of responsibility
  • Investigate policy violations, misconduct, and criminal activity
  • Lead and implement incident management programs and support business continuity during emergencies
  • Partner with facilities and workplace services teams to support employee programs and services
  • Coordinate safety committees, prepare reports, and supervise mitigation activities
  • Lead emergency response and safety training programs
  • Provide security support for office projects and vendor coordination
  • Ensure alignment with corporate policies and department guidelines
  • Build relationships with local law enforcement, fire departments, and emergency teams
  • Develop and conduct employee safety and security training programs
  • Oversee a safe and secure environment at corporate events

Nice to have

  • Certified Protection Professional (CPP) or Physical Security Professional (PSP) Certifications
  • 10+ years of safety and security operations, security consulting, law enforcement leadership experience
  • 10+ years managing safety and security operations across multiple locations

What the JD emphasized

  • physical security incident response
  • security systems
  • incident response
  • risk management
  • incident or crisis management
  • security risk assessments