Market Engagement Lead, Community Impact & Investment
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.
Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment (CI&I), Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.
Our approach involves focusing on innovation and opportunity related to long term well being for our associates, customers, and communities. On the intersection between business and social impact. On disruption and dreaming of a better way. This is the language of changing things for the better. The Community Impact and Investment (CI&I) team creates impactful community outcomes and positions Capital One as the most strategically bold, innovative, and mission driven financial institution through:
- Fueling strategic community investments (e.g. grants, skills, loans)
- Delivering insights, advice and resources that inform Capital One’s products and services
- Activating the capabilities of “impact forward” associates
The Community Impact and Investment team supports Capital One through leading enterprise volunteerism, conducting market research, fostering community relationships, grant making, originating Community Development Financial/Institution (CDFI) loans and partnering with and advising LOBs.
The Opportunity and Role:
Community Impact and Investment is kicking off a multiyear transformation to increasingly align business strategy and social impact; launch new, different, and more holistic approaches to investing in our communities; use Capital One’s volunteer time and talent in increasingly strategic ways; and use data, analytics, research, and inclusive design to inform more targeted and actionable consulting to our business partners on topics related to a broad view of financial inclusion.
We’re seeking a Manager with a background in managing community impact or social impact products or programs to join our Delaware team. This team is charged with deeply understanding challenges and opportunities in the Delaware geographies and bringing that market intelligence to bear to ensure we are investing in high impact programs with demonstrable outcomes and with partners to advance socioeconomic mobility in the community while maximizing impact for Capital One’s reputation and business agenda.
**This role involves up to 30% travel as needed. It also involves attending events before and after normal business hours and overnight trips / conferences. **
In this role, you’ll be expected to demonstrate proficiency in two key areas:
Gathering Market Intelligence
- You will provide thought leadership to identify and engage key community leaders in creating new approaches to pressing community needs.
- You will be a critical go-to person for community leaders to help solve those needs.
- You’ll conduct research and market scans to identify, analyze, and vet possible partners across a wide variety of community organizations including social and nonprofit organizations, activists, influencers, small business leaders, policymakers, CDFIs and other funding organizations or in-market financial services providers across the Delaware Valley market and beyond.
- You’ll create and manage critical relationships with those players to understand how Capital One shows up in our communities relative to how we are supporting community needs and moving the needle on socioeconomic mobility.
- You will work collaboratively with colleagues across the entire enterprise to monitor and evaluate risks.
Transforming Market Intelligence Into Tangible Impact
- You will create presentations and reports to bring market insights to CI&I, Global Enterprise Affairs, and other business lines to inform where, how and why Capital One makes market investments that advance its mission.
- You’ll partner closely with your market team, your peers on our analytics program team, and other business lines to write proposals for new market investments.
- You’ll manage and evaluate the relationships with the existing portfolio of Delaware Valley community partners and their associated grants. You’ll ensure alignment to the investment strategy and review grant applications.
- You’ll oversee and deliver reporting for your region to monitor Capital One’s community presence, sentiment, and the extent to which we are mobilizing COF resources (time, talent, dollars) to the place of most compelling community need.
- You’ll tell the story of Capital One’s Delaware Valley investment strategy.
**An ideal candidate is: **
- Impact-driven. You dream big. You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.
- Wired for Collaboration and Connection: You thrive in a matrixed organization because you know that together we can do better. You’re obsessed with building and cultivating relationships. You love the chance to share your perspective, to hear the perspectives of others, and to figure out how teams can collaborate.
- Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around your own roadblocks and you remove obstacles for your team to stay focused on enterprise goals.
- Intellectually Curious, with a strong Point of View. You ask why, you explore, you’re comfortable with ambiguity, you’re hungry to learn and a seeker of new challenges. You use this curiosity to develop and then refine, and refine, and refine your POVs.
Basic Qualifications:
- Bachelor’s degree or military experience
- At least 4 years of experience in project management, process management, project delivery, or any combination of the three
- At least 4 years of experience managing products or programs within community impact, public affairs, market engagement, or social impact
Preferred Qualifications:
- At least 2 years of experience working in a for-profit company
- Project Management Professional (PMP), Lean, Agile, or Six Sigma certification
- At least 5 years of experience working with nonprofits or startups on large-scale social impact projects
- At least 3 years of experience in budget management
- Experience working in financial services, technology, government, nonprofit or other regulated industries
- Proven ability to assess product or program effectiveness through data analysis and performance metrics
- Experience expanding products or programs across diverse business sectors or geographical regions
- Excellent communication and presentation skills, with a focus on clarity, persuasion, and data-driven storytelling
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Wilmington, DE: $138,100 - $157,700 for Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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