Market Manager - Western Maryland Area
At Capital One, we’re building a leading information-based technology company. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.
The MX Experience:
Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives - not the other way around.
We're redefining the typical work experience, too. Our Branch team exists to enhance the financial lives of people in the communities we serve. And we're not just looking to fill open positions - we seek outgoing, passionate people who love connecting, teaching and interacting with individuals and the community and really want to be a part of this whole reimagined banking experience. As a Market Manager, you'll have the unique role of leading an Ambassador team and facilitating legendary experiences for our Customers.
As the face of Capital One in the community, you'll build alliances with local organizations and collaborate with vendors to generate new business. You're more than just a manager for the Branch Ambassador team, you'll be a trusted mentor and guide for their individual development and overall team performance.
Here's what we are looking for in you:
- You’re responsible for managing the talent and resources across an average of 1-3 branches with a team of Ambassadors, to support a large and diverse set of customers across a market.
- You’re able to travel within district and region and support a cluster of locations
- You’re highly skilled at multi-tasking, time management and empowering Ambassadors to think on their own when you are at another location.
- You're a mentor. You'll lead by example and help our Ambassadors develop professionally, personally, and as a high-performing team.
- You're obsessed with the Branch experience and bringing our brand to life. You'll take pride in maintaining the physical space and coaching Ambassadors to create a welcoming environment for customers.
- You're a forward thinker and drive continuous improvement. You never settle for the status quo. In fact, discovery drives you, and you're bringing everyone along for the ride.
- You’ll ensure accountability and drive a connection tied to behaviors with purpose and potential.
- You’ll grow associates skills and performance through active, continuous coaching and recognition.
- Act as a Role model for Capital One’s Values: Excellence and Do the Right Thing while supporting branch based change management efforts
- You’re a product expert. Servicing to clients via escalations or complex sales referred by Ambassadors, and participate in performance calls with Small business and commercial partners as appropriate.
- You're a proven leader with a franchise ownership attitude. You've been there, done that as a manager of a team focused on achieving and exceeding customer-based goals and metrics.
- You're friendly and engaging and can connect with visitors and regulars alike. Yep, you're a people person - whether you're helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
- You're a part of the community and have a deep understanding of your market. You'll work with local businesses, nonprofits and charities to plan events both in and outside of the Branch.
- You're naturally curious and like to learn. We'll teach you what Capital One has to offer our customers - products, services and experiences - to help steer them in the right direction toward their financial goals.
- You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience.
- You're a customer advocate. You are always within reach when our customers need assistance. They rely on you to steer them in the right direction. You listen with patience and offer advice that's concise and easy to understand.
- You're a team player. You'll work with an energized team of Ambassadors and help inspire your teammates as they inspire you...If you're nodding along and like what you're reading, let's talk.
Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Retail, Sales, or Banking Experience
- At least 1 year of Management experience or at least 1 year of Supervisory experience
Preferred Qualifications:
- Bachelor’s Degree
- 4+ years of Customer, Retail, or Financial Services experience
- 2+ years of Experience with People Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Rockville, MD: $104,500 - $115,500 for Market Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).