Member Specialist - Ft Flex

Walmart Walmart · Retail · Pinellas Park, FL

This role is a Member Specialist at Sam's Club, focusing on providing customer service, managing the checkout area, assisting with purchases and returns, and ensuring store policies are followed. It involves direct interaction with members, handling transactions, and maintaining the store environment. The role also includes training new associates and ensuring compliance with company policies and security practices.

What you'd actually do

  1. Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages.
  2. Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise.
  3. Provides member service by maintaining self-checkout area; resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self-checkout area.
  4. Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices.
  5. Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities.

Skills

Required

  • Customer service
  • Retail operations
  • Transaction processing
  • Loss prevention awareness
  • Training new associates

Nice to have

  • Retail experience
  • Operating front end equipment
  • Working with mobile retail applications