Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
The Merchant Services Small Business Credit Underwriting team is presently seeking candidates who can successfully apply credit knowledge to review and decision new applications or existing credit requests for Merchant Acquiring services. Responsible for reviewing, requesting and/or verifying information for the application to ensure accuracy and completeness, mitigating risk factors according to relevant risk framework(s). Associates may be asked to participate in queue work, initiate outbound calls and manage internal customer/client calls.
Responsibilities:
- Makes credit request decisions according to relevant regulations, policies, and guidelines.
- Decisions credit requests within approval authority.
- Conducts appropriate analyses to decision deals, as applicable.
- Clearly and professionally communicates with internal colleagues and customers/clients
- Expands expertise by reviewing policy and procedure thoroughly and actively participating in continuing education sessions
- Collaborates with peers to manage optimal workflow
- Identifies and escalates process breakdowns
Required Skills:
- Minimum 2 years’ experience in a customer contact center
- Experience in Commercial or Small Business lending/underwriting
- Previous lending experience/lending authority
- Knowledge of credit reports and bureaus
- Ability to work effectively in a time sensitive environment
- Ability to identify and elevate issues to management
- Professional oral and written communication skills
Desired Skills:
- Credit and Risk Assessment
- Critical and Analytical Thinking
- Financial Analysis
- Prioritization
- Attention to Detail
- Business Acumen
- Decision Making
- Underwriting
- Proficiency with Excel, Microsoft Word, PowerPoint, etc.
- Ability to work independently in pursuit of goals; self-motivated, confident and enthusiastic
- Knowledge and understanding of Merchant Services
- Customer and Client Focus
- Collaboration
- Credit Documentation Requirements
**Minimum Education Requirement: **High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
**Hours Per Week: **
40