Manager, Advanced Analytics and Reporting
Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create powerful content and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
Adobe’s Customer Solutions (ACS) organization is looking for a Manager, Advanced Analytics and Reporting to lead a team that builds intelligent tools / reports & dashboards, workflows, and ML/AI pipelines driving actionable insights across our Digital Experience business. You will combine technical leadership with people management, guiding a high-performing team that delivers data products to improve adoption, retention, and value realization for our customers.
What You’ll Do
- Lead & Develop Teams: Manage and mentor a team of data science engineers and analysts, ensuring a balance of technical depth and business relevance.
- Business Insights & Storytelling: Own reporting and analysis of customer success metrics (renewal, adoption, churn risk). Translate data into compelling narratives and actionable recommendations for executives and multi-functional leaders.
- Data Architecture & Systems: Ensure large datasets are consolidated, cleansed, and integrated across multiple sources to support reliable, enterprise-wide analytics.
- AI/ML Engineering: Oversee the design and deployment of scalable ML/AI workflows, predictive models, and LLM-powered agents to automate insights and deliver next-gen customer intelligence.
- **Multi-Functional Partnership: Collaborate with Customer Success, Engineering, Professional Services, and other DX organizations to align data solutions with business priorities. **
- Operational Excellence: Drive continuous improvement in analytics processes, governance, and system scalability.
What You’ll Need to Succeed
- Bachelor’s or graduate degree in Computer Science, Data Science, Business, or related field.
- 8+ years of experience in data science, business intelligence, or data engineering roles.
- 5-7 years of proven people management experience, including hiring, mentoring, and developing diverse technical and analytical teams.
- Experience creating dashboards, reports, and data visualizations for executive audiences (Power BI, Tableau, Adobe Workspace).
- Strong expertise in Python, SQL, Spark, and cloud platforms (Azure, AWS, GCP).
- Proven track record of deploying ML/AI models and building scalable data solutions.
- Good communication skills: ability to tell the data story, influence decisions, and partner effectively with senior leaders.
- Knowledge of business processes in SaaS, Customer Success, or customer experience domains.
- Strong organizational and project management skills, with the ability to inspire change and deliver outcomes in dynamic environments.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $128,100 -- $265,800 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.