Mgr, Sales Operations

Adobe Adobe · Enterprise · Lehi, UT +3

This role is for a Senior Manager, Strategy & Operations at Adobe, focusing on improving the global Services Delivery organization's operating model, scalability, project outcomes, and customer experience. The role involves leading a team to translate strategy into execution, solve cross-functional challenges, and enhance planning, delivery, and measurement processes. Responsibilities include building and coaching a team, developing operating plans, leading cross-functional initiatives, establishing standard processes for project management and resource management, supporting revenue operations, and contributing to management reporting. The role requires significant experience in business consulting, strategy & operations, or professional services, team leadership, cross-functional collaboration, and strong analytical skills. Preferred qualifications include experience in consulting/professional services, exposure to advanced analytics/data science/automation, and experience designing operating models. The company mentions AI in its general description and in interview guidelines, but the core responsibilities of this role are operational and strategic, not directly building or deploying AI models.

What you'd actually do

  1. Build, coach, and support a high‑performing Strategy & Operations team by setting clear priorities, goals, and development plans
  2. Translate strategic priorities into practical operating plans that improve revenue performance, project health, and customer outcomes
  3. Partner across teams to lead large, cross‑functional initiatives such as operating model evolution, automation, and forecasting improvements
  4. Establish and refine global standard processes for project management, project health, capacity planning, and resource management
  5. Support global revenue operations through forecasting, reporting, and planning rhythms, including weekly, quarterly, and annual processes

Skills

Required

  • business consulting
  • strategy & operations
  • professional services environments
  • leading and developing teams
  • partnering across functions to deliver complex change initiatives
  • analytical skills
  • using data to inform decisions

Nice to have

  • supporting or operating within consulting or professional services organizations
  • exposure to advanced analytics, data science, or automation use cases
  • designing operating models or scaling frameworks
  • Strong ability to communicate clearly with a wide range of stakeholders, including senior leaders

What the JD emphasized

  • advanced analytics
  • data science
  • automation