Career Area:
Product Support
Job Description:
**Your Work Shapes the World at Caterpillar Inc. **
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As a MineStar Onboard Specialist, you’ll be the on-site, hands-on expert supporting Cat® MineStar™ Command for hauling — focused on technical support, system optimization, and collaboration.
You’ll work closely with dealer personnel, customer teams, and Caterpillar engineering/product support to ensure autonomous haulage hardware and systems perform at their best. While you’ll be present in the field and actively engaged at the mine site, your primary responsibility is to guide, troubleshoot, and partner with others rather than perform the physical maintenance yourself.
Command for hauling is designed to boost safety, productivity, and availability—especially in challenging or remote mining environments.
You will be based at the MineStar Hub in Phoenix, Arizona, and will travel to mine sites for shift-based assignments, acting as a key link between the customer, dealer teams, and Caterpillar to drive successful system performance and adoption.
What Makes This Role Unique?
- 7x7 Day Shift Roster: Work hard for 7 days, then enjoy 7 days off. Travel, relax, recharge—your time is truly yours.
- On-Site Impact: Be the go-to expert on-site, ensuring systems run smoothly and efficiently.
- Innovation in Action: Collaborate with Caterpillar’s engineering teams to identify and implement product improvements.
- Hands-On Problem Solving: Troubleshoot, analyze, and optimize cutting-edge autonomous systems.
- Unique global exposure: MineStar® Command spans three continents, offering international site visits and cross-border collaboration that enhance training and operational experience
What you’ll do
- Own onboard hardware health & availability for MineStar/Command for hauling-equipped fleet—supporting the customer’s trucks in the field.
- Manage machine and system integration, ensuring onboard components, networks, and machine control systems work together as intended.
- Troubleshoot field issues, document findings, and track problems through resolution in collaboration with cross-functional teams (engineering, product support, commercial).
- Analyze autonomy and base machine fault data—including validating data accuracy/integrity—to support root-cause problem solving and performance improvement
- Report hardware/software status and critical failures clearly and consistently, escalating when required and following proper procedures for critical system events.
- Coach and mentor customer personnel and internal teammates on interaction with the Command for hauling equipment and best practices.
- Present technical findings to customer maintenance and operations stakeholders in a clear, practical way.
**What skills you will have: **
Technical Excellence: Experience in mining technology. Strong, practical experience with large mining equipment—mechanical and/or electrical troubleshooting on haul trucks or similar heavy mobile equipment. Ability to work with radios, networks, and off-board communications in an industrial/mine environment.
**Field Support: **Strong troubleshooting and field support experience. Ability to integrate and maintain complex electronic systems on machines using schematics/models; strong diagnostic mindset.
Communication Skills: Strong communication skills and the ability to work independently while collaborating with a broader, multi-disciplinary team.
**Top Candidates will also have: **
Prior experience with Cat MineStar (onboard, implementation, product support, engineering, or application).
Degree or technical training in Electrical, Mechanical, Mechatronic, or Mining Engineering.
What training looks like
You’ll receive structured onboarding and product training on MineStar onboard networks/machine control systems and troubleshooting. Training is tailored and may include classroom learning, on-the-job development, and mentoring.
Additional Information:
The position is based in Phoenix, Arizona, and requires 50–75% travel to support roster work.
Most MineStar Application Specialists follow a 7/7 rotation of day and night shifts. During scheduled rotations, the selected candidate will travel to the site and stay in customer-provided accommodations. At the end of each rotation, they will return home for their scheduled time off. Some roster assignments may also require working from Phoenix, AZ.
Domestic relocation assistance is available.
Sponsorship is not available.
Learn more about Command for hauling | Cat | Caterpillar
Summary Pay Range:
$97,530.00 - $146,290.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
- These benefits also apply to part-time employees
Relocation is available for this position.
Visa Sponsorship is not available for this position.
Posting Dates:
May 8, 2026 - May 31, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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