Mission Operations Engineer

Anduril Anduril · Defense · Atlanta, GA · Tactical Recon & Strike

This role is a customer-facing Account Manager for a defense technology company that develops AI-powered autonomous drones and other defense systems. The Mission Operations Engineer will manage client relationships, deploy Anduril products, understand client problem sets, and work with engineering teams to shape product offerings. The role involves significant travel and collaboration across internal teams to ensure client and mission success, and to drive commercial growth.

What you'd actually do

  1. Serve as a customer-facing Account Manager. This position is in-office and will be located in Atlanta, GA, but will require nationwide and international travel to service and manage forward deployed accounts (up to 75% travel). You will be working directly with a key strategic partners to develop and deploy Anduril’s ALTIUS UAS and other TRS products and to meet customer and operational needs. You will own the execution of contract deliverables to include developing and implementing measures of performance and effectiveness, writing technical reports, and creating user engagement roadmaps.
  2. Support engagement with all service components of the US DOD, local government organizations, and other partner nation’s defense forces as required to integrate Anduril products laterally for increased adoption.
  3. Orchestrate the deployment of Anduril products. Lead the planning and deployment of Anduril’s flagship products in support of client missions. Through collaboration with our engineering, logistics, and technical operations teams, Mission Operators are in charge of deploying our products to the field, training end users, and ensuring the high performance of our products. We are obsessed about engagement and keeping our finger on the pulse of how clients interact with our products. This helps us improve the user experience and evolve their operational tactics and techniques. If something isn’t quite right, we work with product teams to quickly address the issue on behalf of our client.
  4. Grow your business through client success. In addition to the operational and executive relationships you own, you will be responsible for meeting commercial targets that drive top line growth. This requires establishing committed and trust-based partnerships with our clients to not only help them solve their immediate problems, but also to foresee future opportunities where Anduril's technology can make them more effective. Understanding Anduril's value proposition and articulating how we can have an impact on a client’s problem set, from the executive level to the end user, is critical to positioning Anduril for the future.
  5. Shape our products to meet mission needs. Work side-by-side with our clients to understand their specific mission challenges and represent the client as you work with Anduril engineers to shape products that solve critical national and international security challenges. Engineers rely on Mission Operators to understand the lay of the land and bring a perspective that informs the product development process.

Skills

Required

  • Customer-facing account management
  • Client relationship management
  • Product deployment and integration
  • Technical reporting and documentation
  • User engagement roadmap development
  • Collaboration with engineering, logistics, and technical operations teams
  • Business development and commercial target achievement
  • Understanding and articulating technical value propositions
  • Translating customer requirements into product features

Nice to have

  • Experience in the defense industry
  • Familiarity with autonomous drones (UAS)
  • Knowledge of AI, computer vision, sensor fusion, and networking technologies

What the JD emphasized

  • client success
  • mission success
  • client relationships
  • operational needs
  • mission needs
  • customer needs