The Productivity and Machine Learning Evaluation team ensures the quality of AI-powered features across a suite of productivity and creative applications; including Creator Studio, used by hundreds of millions of people. This team serves as the primary evaluation function, and its analysis directly informs decisions about model development, feature launches, and product direction.
This role is the analytical core of the team; responsible for making sense of evaluation signals and real-world user behavior. The work involves designing feature-level quality metrics, collaborating with partner teams on data collection strategies, and translating evaluation data into concise, actionable insights that drive decisions. This is an opportunity to define how AI feature quality is measured and to directly shape what gets shipped. As AI features evolve into multi-turn, agentic experiences, this role will define what “quality” means when the unit of evaluation is a conversation, not a single response.
Description
Day-to-day work involves analyzing evaluation results, identifying trends, regressions, and segment-level patterns across multiple AI features. This includes collaborating with partner teams on data collection strategies, ensuring evaluation data is representative of real-world usage, and designing the metrics framework that leadership uses to make decisions on AI features.
Typical deliverables include: feature-level quality metrics and dashboards, evaluation analysis reports, data collection requirements, dataset representativeness audits, multi-turn evaluation frameworks and session-level scoring rubrics, and concise metric summaries for decision-makers.
Responsibilities
Define and own the quality metrics framework across AI features and agentic experiences, ensuring each feature has a clear north-star metric and supporting diagnostics
Analyze evaluation outputs to identify quality trends, regressions, and segment-level patterns across both single-turn and multi-turn interactions, tracking how quality degrades or holds over extended conversations
Drive the data collection strategy with partner teams
Ensure evaluation data stays grounded in real-world user behavior
Audit evaluation data representativeness to verify that datasets reflect actual user distributions
Assess alignment across different evaluation methods, identifying where they agree, diverge, and why
Deliver concise, decision-ready metric summaries to leadership, translating detailed analysis into clear quality assessments and recommendations
Influence model development direction by providing actionable feedback on specific failure patterns and data gaps
Minimum Qualifications
Bachelor’s degree in Statistics, Data Science, Applied Mathematics, Computer Science, or a related quantitative field
5+ years of experience in applied science, data science, or evaluation research, with a focus on defining and operationalizing quality metrics
Experience with statistical analysis methods including significance testing, sampling design, effect size estimation, and experimental design
Experience working with production user data, understanding its biases and limitations compared to controlled evaluation data, including familiarity with sequential interaction data where context and turn order affect quality assessment
Ability to design evaluation approaches where the unit of analysis is a session or conversation rather than a single model output
Track record of independently designing metrics frameworks and driving data-informed decisions across cross-functional teams
Proficiency in Python (pandas, scipy, scikit-learn) or R for data analysis and visualization
Preferred Qualifications
Experience designing evaluation or quality metrics for AI-powered or ML-driven features in consumer-facing products
Familiarity with productivity software or creative applications, with an ability to distinguish between technically correct and genuinely useful AI outputs
Experience partnering with engineering or data teams to define data collection requirements and schemas
Track record of translating complex analytical findings into concise recommendations for non-technical decision-makers
Experience evaluating tool-use accuracy, retrieval quality, or function-calling reliability within AI systems
Experience with evaluation methodology including inter-annotator agreement, evaluation bias detection, and dataset representativeness auditing
Familiarity with agentic orchestration frameworks (LangChain, LangGraph, CrewAI, AutoGen) and emerging agent interoperability protocols (A2A, MCP), with an understanding of how architectural choices in agent design affect evaluability
Understanding of ML model development processes, with the ability to specify what evaluation signals are useful for model improvement
Experience managing evaluation across multiple features or product areas simultaneously, with systematic rather than ad-hoc approaches
Graduate degree in a relevant quantitative field
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,500 and $258,100, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant
At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Learn about reasonable accommodations for job applicants
Apple accepts applications to this posting on an ongoing basis.
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $147,400 and $272,100, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant
At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Learn about reasonable accommodations for job applicants
Apple accepts applications to this posting on an ongoing basis.
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,500 and $258,100, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant
At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Learn about reasonable accommodations for job applicants
Apple accepts applications to this posting on an ongoing basis.
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,500 and $258,100, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant
At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Learn about reasonable accommodations for job applicants
Apple accepts applications to this posting on an ongoing basis.