Mortgage Loan Officer (cleveland, Oh)

Redfin Redfin · Seattle · Cleveland, OH

This role is for a Mortgage Loan Officer at Rocket Mortgage. The primary responsibilities include guiding clients through the mortgage process, answering questions, collecting documents, advising on home buying or refinancing, responding to inquiries, and achieving sales goals. The role emphasizes sales aptitude, dedication to learning, communication skills, empathy, and adaptability. It is a client-facing sales role within the fintech domain, focused on delivering a financial product.

What you'd actually do

  1. Promote the significant advantages of working with Rocket Mortgage.
  2. Build rapport with clients to ensure we are identifying the solution that meets their needs.
  3. Guide clients in obtaining mortgages by answering their questions, collecting necessary documents and verifying information.
  4. Advise on the home buying or refinance process, providing exceptional client service along the way.
  5. Respond to potential inquiries from company-generated prospects.

Skills

Required

  • Communication Skills
  • Empathy
  • Adaptability

Nice to have

  • Sales experience is not required
  • Dedication To Learning

What the JD emphasized

  • Sales Aptitude
  • Adaptability