Creative Audio is a centralized team that touches every product Meta produces, making our team integral to the company. We collaborate with product and creative teams across Meta to design audio for video, post-production audio, final mixing and mastering, audio field recording, sound effects, and large scale content projects across a wide range of software and hardware, including but not limited to your phone, glasses, VR headsets, and a mix of Augmented Reality/Mixed Reality across these devices. We're a team of over 60 audio professionals who design the audio experiences that connect people through the power of sound. The Music Operations role supports the day-to-day running of the music pipeline within Creative Audio, ensuring that music and audio assets are accurately processed, delivered, and available for use across Meta products and experiences. This role coordinates closely with Music Creative, Operations, Production, Sound Design, Legal/Business Affairs, and engineering pillars to keep operational and administrative workflows running smoothly. The role executes across music metadata, quality control, vendor contract management, invoicing, and project tracking, including requiring audio technical knowledge to QC content and manage delivery workflows. Familiarity with music industry operations (distribution, metadata, rights management) is strongly preferred.
Responsibilities
Execute day-to-day operations across the music pipeline (intake, QC, metadata entry, delivery, asset management, and publication) Perform quality control on incoming audio content — verifying technical specs (bit depth, sample rate, loudness standards), file structure, naming conventions, and metadata accuracy Maintain operational tools and systems (Digital Asset Management/DAM system, delivery platforms, tracking tools) as an operational point of contact Coordinate content delivery schedules with suppliers, Music Creative, and production teams — tracking status, flagging risks, and ensuring on-time delivery Flag bottlenecks and recommend process improvements; implement approved changes — including leveraging AI tools and automation where applicable Maintain the team's source of truth for catalog data, delivery statuses, and asset health Support rights management and migration workflows Track supplier delivery quality via scorecards — flagging recurring issues and escalating to leadership for holistic review Serve as an administrative POC for the operations team — executing and tracking vendor contracts through their full lifecycle Process and route invoices through approval workflows — ensuring timely submission, accurate coding, and alignment with budget allocations Execute purchase orders and support budget tracking in partnership with business operations Coordinate with Legal and Business Affairs on contract negotiations, renewals, and compliance requirements Maintain the team's project management tools and workflows — ensuring tasks are tracked, statuses are current, and nothing falls through the cracks Support project intake processes — triaging incoming requests, ensuring proper scoping and prioritization, and routing work to the right resources Track and report on project health across active initiatives (status, milestones, blockers, resourcing) to provide visibility for leadership and stakeholders Support projects through to completion — following up on dependencies and flagging risks to leadership Maintain dashboards, templates, and reporting cadences that give the team a clear view of workload and progress Document and maintain standard operating procedures (SOPs) for pipelines and administrative processes
Qualifications
3+ years of operations, program management, or content operations experience in music, media, entertainment, or creative production environments Proficiency with digital audio workstations (DAWs) such as ProTools (required), Ableton Live, or Logic Pro including working knowledge of audio file formats (WAV, MP3, AIFF, OGG), bit depth/sample rate standards, loudness specs (LUFS, true peak), signal flow, and the ability to QC audio content for technical accuracy Experience managing contracts, statements of work (SOWs), purchase orders, and/or invoice approval workflows Experience running project management workflows — intake, tracking, status reporting, and driving accountability across contributors Ability to prioritize competing workstreams based on impact, deadlines, and stakeholder needs Strong organizational skills and data fluency — comfortable working with spreadsheets, dashboards, and operational reporting (Google Sheets, Tableau, or similar) Experience communicating project status, risks, and operational updates in writing and verbally to cross-functional stakeholders and leadership Experience with task/project management tools (Asana, Jira, or equivalent) Familiarity with music metadata standards (e.g. DDEX, ISRC, UPC), distribution workflows, and rights/licensing concepts Experience in music operations, music publishing, rights management, label/publisher operations, or a related field Experience with content/asset management systems (DAM, CMS, or equivalent) Experience with vendor management, budget tracking, and financial reconciliation processes Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)