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Transform your career at NetSuite At NetSuite, we work hard, and we work smart. We hire fierce competitors. We hire individuals that are fearless trailblazers. NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission, and we pause only to celebrate our success. And we DO celebrate because if you don’t have fun along the way, then what’s the point?
Summary The Project Manager will primarily be responsible for managing the delivery of Oracle NetSuite Professional Services implementations of the NetSuite applications. Under the guidance of NetSuite’s delivery methodology, the resource will drive the delivery of NetSuite’s Professional Services engagements according to the agreed-upon scope, time, and budget – all while ensuring the highest degree of customer satisfaction. This role is specifically to support our Social Impact practice; we have customers from a variety of industries including charities, foundations, associations, museums and performing arts, nonprofit healthcare organizations and public sector.
The Project Manager is a key player in managing, tracking, and communicating the progress of projects and ensuring the quality delivery of Oracle NetSuite’s Professional Services. From initiation through to completion, the Project Manager will be responsible for planning customer-specific engagements, managing the business requirements development, review, and signoff process, managing the execution of deliverables while controlling scope, executing the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks. The Project Manager will manage multiple concurrent projects and work with several resources within a matrix environment. From initiation through to completion, the Project Manager will be responsible for the construction, presentation, and signoffs of key deliverables such as project kickoff presentations, project plans, regular status reports, risk and issue logs, and working with the appropriate teams on change orders when required. S/he will also facilitate planning sessions at various stages of the project lifecycle. Critical to the success of this role will be the setting and management of customer expectations concerning project scope, the NetSuite delivery model, stakeholder roles and responsibilities, timelines, escalation and change management processes, communication, and risk management plans.
Preferred Qualifications & Skills Include:
- At least 3+ years of cumulative experience in a systems applications Project/Program Management, either internally via an IT organization or externally with a consulting firm or software provider.
- Outstanding client-facing skills. History of building extraordinary relationships with clients and colleagues.
- Ability to handle various projects simultaneously; adapts quickly and easily – manages multiple deadlines and multiple competing priorities in a fast-paced, rapidly changing environment.
- Excellent communication and interpersonal skills, including experience successfully delivering presentations and managing meetings via web conferencing.
- Solid organizational skills and attention to detail.
- Exceptional escalation management skills.
- Demonstrates thoughtfulness and excellent judgment when selecting methods and techniques for achieving project success.
- Demonstrated ability to interact well at the “C” level.
- Independently organizes and performs work required with minimal guidance, direction, and follow-up.
- Ability to forecast work accurately, proactively manage workload, and assist project teams with doing the same.
- Excellent teamwork skills. Works effectively as part of multiple, varied project teams and demonstrates a genuine commitment to team success.
- Takes the initiative and ownership—proactive, results-oriented, with a can-do attitude in meeting critical deadlines.
- A strong background in project management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project.
- Strong client management skills and the ability to work with customers to develop and manage an implementation plan.
- Implementation experience with ERP and CRM applications, and a good understanding of integration, data, customization, and other ERP implementation-related principles; experience with NetSuite or competing solutions a plus.
- Formal Project Management methodology training, with significant practical use. Certifications such as the Project Management Professional (PMP) are a plus
- While not required, experience with Nonprofit or similar organizations is a plus.
**Responsibilities include: **
- Be passionately customer-focused; relentlessly pursue providing an excellent customer experience every time.
- Establish, maintain and deepen client relationships by providing results and exceeding expectations.
- Deliver 5+ concurrent projects using the defined NetSuite delivery methodology.
- Plan, manage and communicate the progress of projects, achieving project milestones and maintaining project momentum.
- Identify and effectively mitigate risks.
- Facilitate resolution of issues and roadblocks, escalate when appropriate.
- Communicate well with all stakeholders, internal and external, including project sponsors, project managers, and project team members.
- Work collaboratively with project delivery leads and project resources.
- Effectively manage scope, budget, timeline, resources, quality, and customer satisfaction throughout the project.
- Communicate effectively with and project-manage remote resources in a matrix environment, including offshore resources.
- Forecast and deliver against committed hours for your project portfolio.
- Deliver a diverse scope of services where project management requires analysis of numerous factors.
- Maintain up-to-date knowledge of and compliance with internal processes and procedures.
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
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Range and benefit information provided in this posting are specific to the stated locations only
CA: Hiring Range in CAD from: $93,900 to $143,900 per annum. US: Hiring Range in USD from: $81,700 to $166,100 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
Vacancy Type - Replacement Position