Help keep JPMorganChase strong and resilient by leading strategies that protect customers from fraud and scams. As part of the Fraud Strategy team, you will use data, creativity, and sound judgment to anticipate emerging risks and deliver practical solutions. You’ll partner closely with product and technology teams to build best-in-class fraud-fighting capabilities. We value leaders who challenge the status quo, develop talent, and deliver measurable impact.
As a Fraud Strategy Manager in our Fraud Strategy team, you will lead analytics-driven strategies and actions that balance fraud losses, operational expenses driven by fraud controls, and customer impacts from prevention efforts. You will manage a team of analysts and partner closely with fraud product, operations, technology, and banking teams to deliver new account screening strategies and capabilities that support responsible growth.
Job Responsibilities
- Lead, mentor, and develop a team of analysts, prioritizing work and delivering against business objectives
- Develop data-driven strategies to address new account fraud and evolving acquisition-related threats
- Analyze large, complex datasets to identify fraud behaviors, trends, and emerging patterns within new account screening
- Monitor strategy performance and customer impacts, identifying gaps and recommending actionable enhancements
- Translate complex analyses into clear insights and executive-ready communications for senior stakeholders
- Define requirements for new fraud-fighting capabilities, including model-driven solutions, and partner with technical teams using Agile delivery practices
- Collaborate with cross-functional partners across banking, operations, technology, and product teams to execute shared priorities
- Manage multiple priorities and respond to emerging fraud issues in a dynamic environment
- Promote continuous improvement by identifying opportunities to simplify processes and strengthen controls
Required Qualifications, Capabilities, and Skills
- Minimum 7 years of professional experience in fraud strategy, strategic analytics, data science, or a related field
- Strong analytical and problem-solving skills, including ability to interpret complex data and assess operational and financial impacts
- Ability to synthesize analyses into concise presentations with clear business conclusions
- Proficiency in one or more of SAS, SQL, Python, or R
- Proficiency in Microsoft Excel and PowerPoint
- Strong written and verbal communication skills, including ability to prepare executive-level communications
- Strong organizational and project management skills with ability to manage competing priorities under tight deadlines
- Proven ability to collaborate and build strong partnerships
- High degree of initiative, self-direction, and ability to perform well under pressure
Preferred Qualifications, Capabilities, and Skills
- Experience managing teams or leading a process/workstream
- Experience in new account screening or retail acquisition fraud strategy
- Experience partnering with product and technology teams to deliver analytics or model-driven capabilities
- Demonstrated intellectual curiosity and ability to learn quickly
- Demonstrated commitment to customer protection and continuous improvement