In this position ...
- You will report to North America Warranty Part Return Supervisor and are dotted line report to Global Part Request, Return, & Analysis Supervisor.
- As the Part Procurement, Return, and Analysis Coach, you are the operational engine of the North American Warranty Part Analysis Centers (WPAC) and the first responder. While the Strategy team builds the tools, you drive the results. This role is focused on the "do"—supporting part retrieval actions, coaching North America teams on tool usage, and driving the North American region to meet its key performance indicators (KPIs). You are the primary link between engineering requirements and field execution.
What you will do ...
- KPI Ownership & Metric Management: Drive the process resulting to the North American performance scorecards/ Objectives are met by regularly monitoring the available dashboards for overall part return process steps.
- Tactical Escalation Management: First point of contact to resolve and escalate the real-time bottlenecks in part return lifecycle (Request, Procurement, Return, Analysis) using automated systems, team meetings, and ultimately to supervisors.
- Operational Coaching: Serve as the "on-the-ground" expert, coaching regional teams and engineering stakeholders on the effective use of quality tools and processes to drive performance.
- Regional Testing Implementation: Directly support the enhancement of physical testing and diagnostic capabilities at North American Regional Parts Return Centers, ensuring field teams have what they need to succeed.
- Workflow Execution: Execute localized workflow enhancements to reduce lead times within the North American dealer and return network.
- Out-of-Warranty Retrieval Execution: Support the tactical, day-to-day recovery of out-of-warranty parts, coordinating dealers and logistics to ensure critical components reach engineers quickly.
**You'll have... **
- Education: Bachelor’s degree (Engineering, Business Administration).
- Results-Oriented Adaptability: High level of agility to respond to urgent engineering needs and shifting priorities in a high-pressure environment.
- Operational Analytics: Strong ability to analyze operational data and identify the "why" behind performance gaps.
- Coaching & Influence: Proven ability to articulate technical requirements and coach team members to improve their performance and output.
- Detail Orientation: Exceptional focus on data accuracy and the ability to report on regional trends with precision.
- Software Proficiency: High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Work Style: A proactive self-starter who can manage complex projects independently while maintaining a collaborative mindset.
- Adaptability: High level of agility to respond to evolving technical needs, shifting priorities, and a fast-paced environment (be ready for anything).
Even better**, **you may have...
- Field Experience: Background in automotive service, parts logistics, or dealership operations.
- Technical Knowledge: Familiarity with automotive testing procedures and the interpretation of technical analysis results.
- Tool Proficiency: Familiarity with Quality.AI or other warranty/part analysis systems.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, and prescription drug coverage
- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Vehicle discount program for employees and family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
This position is a salary grade 6 and ranges from $72,480-121,440.
This position is a salary grade 7 and ranges from $84,480-141,360.
This position is a salary grade 8 and ranges from $96,720-162,120.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.
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