One Team Supervisor - Atlanta

Deloitte Deloitte · Consulting

This role is for an Operations Supervisor at Deloitte, focusing on managing hospitality services, leading a team, overseeing facilities management, and fostering relationships with stakeholders to ensure a high-quality customer experience within the office environment. It involves managing day-to-day operations, team development, process improvement analysis, vendor management, and space planning.

What you'd actually do

  1. Effectively managing day-to-day operations for hospitality services to ensure compliance with established policies, procedures, and service agreements
  2. Leading and developing your team to ensure proactive high-levels of customer service, responsiveness, accuracy, service quality, communication, and professionalism
  3. Adding value through the analyzation of department procedures, delivery of service, software, a/v equipment and other departmental related systems, to increase efficiencies, ensure performance and customer satisfaction. You will also assess results and recommend process improvements, where applicable
  4. Overseeing facilities management, services and support to ensure a well-maintained and professional facility. Including but not limited to: management of vendors/service contracts; regular and one-off repair and maintenance; space planning; administration of office security system and life safety program; cleaning management, customer requests related to facility (e.g. hot/cold, broken chair/office furniture, internal moves, light replacement) etc.
  5. Managing and fostering relationships with customers, team, vendors and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a “best in class” experience

Skills

Required

  • Related hospitality or office support experience in a corporate, service-oriented or customer-centric environment leading a team
  • High school diploma
  • Legally authorized to work in the United States without the need for employer sponsorship

Nice to have

  • Associate’s/Bachelor’s degree
  • Advanced experience in Microsoft Office applications
  • Hospitality/corporate background with focus on meetings and events
  • Event management experience
  • Minimum of 3 years of related facilities management experience
  • Excellent quality-conscious customer service skills, decision-making, conflict resolution and critical thinking skills
  • Excellent written/verbal communication and interpersonal skills
  • Strong problem-solving and negotiation skills
  • Strong technical skills, including proficiency in Microsoft Office

What the JD emphasized

  • Minimum of 5 years of related hospitality or office support experience in a corporate, service-oriented or customer-centric environment leading a team
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future