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Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
This integral role within the Success Plan Go-to-Market Operations team is central to transforming and scaling the operational environment for the Success Sellers organization. We are looking for an ideal candidate who will support the team by driving operational scale, leading the development and execution of essential tools, and continuously optimizing our processes.
In addition, the candidate will support the transformation of historically manual workflows into highly scalable, efficient processes, establishing robust operational controls, and ensuring clear visibility across all business segments.
This is a key, detail-oriented position that demands strong cross-functional collaboration and foundational business analysis skills to support the global Salesforce organization. We seek a proactive individual comfortable with a fast-paced and often ambiguous roadmap, who can independently propose and lead the creation of their own solutions and concepts.
Your Impact Deal Governance: Monitor & analyze standard and customer-specific deal structures to provide strategic insights that proactively drive process enhancements and business growth. Operational Excellence: Streamline and modernize legacy complex approval matrixes, manual workflows, including fee structures and auditing protocols, to achieve global scalability and rigorous accuracy. Project Management & Alignment: Lead and deliver projects to align the Center of Excellence, Customer Success, Sales, and others, thereby improving the overall ecosystem and processes. Standardization & Knowledge Management (AI-First): Manage operations reports & dashboards, knowledge library, develop agentic flows, and investigate new AI-first solutions to drive continuous improvement. Adoption & Enablement: Lead change management efforts and enablement programs to drive successful adoption of new tools and features across the organization.
Minimum Requirements
- 1–3 years of experience in business analytics AND sales operations / strategy — ideally in a SaaS or high-growth environment.
- Strong analytical skills with proficiency in SQL (experience with Snowflake is a strong plus).
- Experience with data visualisation tools such as Tableau or CRM Analytics.
- Advanced skills in Google Sheets/Excel and presentation tools (Slides/PowerPoint).
- Excellent communication and storytelling skills; able to simplify complex data for senior audiences.
- Strong ownership mindset — proactive, detail-oriented, and results-driven.
- Demonstrates a growth mindset, entrepreneurial energy, and comfort in a high-paced environment.
- Can work from our local office at least 3 days per week.
- Preferred Experience
- Experience supporting global sales or customer success organizations.
- Proven ability to conduct complex analysis and derive insights from large-scale datasets.
- Familiarity with subscription revenue models and attach/renewal motions.
- Experience driving automation using Salesforce platform capabilities and workflow tools.
- Experience at Salesforce or strong understanding of Salesforce’s operating model, Success Plans, and CRM architecture strongly preferred.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $75,000 - $113,500 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $90,200 - $124,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.