Elevate your expertise and lead our intelligent automation initiatives to shape the future of operational efficiencies. Coach and mentor team members, collaborate with stakeholders, build and deliver training on workflow automation, and revolutionize while streamlining the firm’s processes.
As an Operations Automation Senior Associate in Workplace Solutions, you conduct independent intelligent automation and business analysis to gather requirements from the Operational Function to translate process improvements and solutions for operations efficiencies. You gather information, execute, and implement automation and the digitization strategy to deliver the outcomes of automation to support the Operations function.
Job responsibilities
- Engages with stakeholders to support all aspects of process automation engagements including requirements gathering, solution architecture, solution development, testing, deployment, and continuous improvement while adhering to the firm’s standards, controls, and intelligence automation solutions governance
- Implements the operational automation strategy involving intelligence automation tools and works with technology to create the required infrastructure to support the capability of low-code automation
- Utilizes intelligent automation solutions to allow the team to automate functions and deliver benefits in capacity creation, risk reduction, and streamlining of operational processes
- Coaches and mentors less experienced team members on automation tools and potentially creates and/or delivers training curriculum and courses around workflow automation
- Identifies and collaborates with key stakeholders on Objectives and Key Results (OKR), Key Performance Indicators (KPIs) and/or metrics to deliver benefits from operational automation
Required qualifications, capabilities, and skills
- 8+ years of experience and proven ability to gather and analyze complex data and develop accurate conclusions with sufficient comprehension of the business to understand risk implications
- Sound knowledge of one or multiple intelligence automation applications and or programming languages.
- Proficiency with Python modules like Flask, Pandas and experience with data modelling and database design
- Experience with consistent collaboration across all levels of the business
Preferred qualifications, capabilities, and skills
- Bachelor's or higher degree
- Advanced skills and an understanding of business analysis, design, development, testing, and deployment
- Knowledge about AI agents or Agentic AI solutions