Operations Leads

Operations Leads role within Deloitte's AI & Engineering team, focusing on overseeing end-to-end automation delivery, coordinating stakeholders, leading customer engagement, managing program operations, and driving continuous improvement. Requires experience in Business Process Design, Data Analysis, KPI management, and Workflow Management, along with an active Top Secret security clearance.

What you'd actually do

  1. Oversee end-to-end automation delivery lifecycle, including intake, assessment, development, testing, deployment, and ongoing maintenance.
  2. Coordinate across functional and technical stakeholders to align priorities, requirements, and delivery timelines.
  3. Lead customer engagement and outreach, serving as the primary point of contact to gather feedback and drive adoption.
  4. Manage day-to-day program operations, ensuring efficiency, quality, and adherence to established workflows.
  5. Drive continuous improvement initiatives, enhancing program efficiency, scalability, and overall customer satisfaction.

Skills

Required

  • Bachelor’s degree
  • 3+ years experience in Business Process Design/Re-Design, with the ability to analyze, optimize, and improve operational workflows.
  • 2+ years experience in Data Analysis, leveraging data to identify trends, support decisions, and measure program performance.
  • 2+ years experience working with Key Performance Indicators (KPIs) (Intermediate), including defining, tracking, and reporting on performance metrics.
  • 3+ years experience in Workflow Management, managing intake, prioritization, and execution across multiple workstreams.
  • Ability to travel 0-20%, on average, based on the work you do and the clients and industries/sectors you serve

Nice to have

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others

What the JD emphasized

  • Active Top Secret security clearance required