About the Role
The Vertical Ops team's mission is to power ACAC Territories by partnering with teams to ideate and execute scalable solutions to strategic priorities. As an Operations Associate in this role, you will lead our efforts to continue making Uber the safest platform in the Andean, Central American and the Caribbean regions.
In this role, you will serve as the regional safety expert, driving impact through: analyzing incident rates and delivering actionable insights to Central and Local Operations; identifying and implementing best practices; designing scalable solutions to improve safety in our territories; building compelling business cases for safety initiatives; and partnering with Central Ops and other cross-functional teams on feature launches and related safety initiatives.
We are seeking a highly motivated and results-oriented individual with strong analytical and problem-solving skills, stakeholder management capabilities, and a genuine passion for safety and compliance. You will drive innovative solutions in a fast-paced environment.
What the Candidate Will Do
- Safety Initiative Assessment & Implementation: Evaluate new initiatives from the Regional Safety Team, address questions, and provide recommendations to GMs and cross-functional teams for approval. Post-launch, monitor performance and communicate findings to local teams.
- Safety Feature Improvements/Rollouts: Lead the rollout and enhancement of safety features across ACAC countries. Advocate for safety and compliance products/processes regionally, while managing and owning our safety controls.
- Safety Data Analysis & Risk Mitigation: Leverage regional incident data to analyze trends and perform deep dives to identify safety improvement opportunities and generate actionable insights. Partner with the Safety Operations team to design and implement processes that address identified gaps and mitigate emerging safety-related risk patterns.
- Safety Perception Monitoring & improvement: Measure safety perception for riders and drivers through quarterly surveys to share insights, identify opportunities, and develop improvement initiatives in collaboration with the Safety Operations team.
- Incident Investigation & Support: Monitor social media and external sources to identify safety cases, escalate them to Incident Response teams, and ensure visibility across relevant stakeholders. Provide support in serious incidents by performing initial investigations, sharing insights that support subsequent actions, and offering recommendations based on findings.
- New cities/product launches support: Support local teams when launching a new country, city, or product by enabling safety features, configuring safety-related settings, and providing safety recommendations.
- Project Management & Execution: Plan and organize complex, multi-faceted projects with cross-functional teams. You will define clear timelines, deliverables, and resource allocations to operationalize processes in a fast-paced environment.
- Stand for Safety: Be a driving force in transforming Uber's internal safety culture, helping to ensure we put safety at the heart of all that we do
Basic Qualifications
- 4+ years of professional experience in operations, strategy, consulting, or a high-growth environment.
- Data-driven mindset with experience getting "in the weeds" of data analysis to drive big-picture strategic decisions.
- Proficiency in Spanish and English. Demonstrated experience interpreting and presenting data to various audiences in an engaging and comprehensive, yet succinct manner
- Ability to thrive in a fast-paced and ambiguous environment
Preferred Qualifications
- Planning & Organization: Ability to plan complex or multi-faceted projects with cross-functional teams, defining timelines, deliverables, interdependencies, and resource allocation
- Executional Excellence: Ability to optimally manage and prioritize complex operations that require the support of peers and other teams, and deliver results in a fast-paced and ambiguous environment, while maintaining high-quality work standards
- Stakeholder Management: Ability to engage, inform, and gain the support of various stakeholders across multiple seniority levels, being able to build helpful relationships; earning trust of others within the organization through strong situational awareness and reliability as well as reactive incident response
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.