We are seeking an experienced Operations Manager (Level 5) to join our team in India site to develop, manage, and lead a large team of direct and indirect reports to support our image and video ML technology. As an Operations Manager (Level 5), you will become an expert in the processes. You will manage other leaders to ensure that data associates are adequately trained and supported. You will ensure that accuracy and standards are maintained, and that risks and mitigation strategies are communicated across a globally distributed organization. This role will include managing individual and team performance expectations and goals; provide individual coaching feedback sessions; maintaining and improving quality and throughput of data; and monitoring real-time productivity to meet weekly deliverables. In this role, you will:
- Manage day-to-day operations of a team of team managers and data associates including logistics, resource/equipment planning, staffing, quality control, and reporting
- Oversee the hiring & training of new team members and support their development
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Partner closely with the research team to adapt to changing conventions, tooling developments, and expansion to new data areas
- Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency, throughput and cost across the organization
- Partner with the Knowledge Management, Capacity and Workforce Planning to prioritize and manage regular operational workflows as well as associated training needs
- Communicate effectively with other operations and/or program managers at other sites regarding risks, mitigation strategies, and success of project SLAs
- Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable
- Utilize strategic thinking to plan/develop team and site growth to support data delivery
- Troubleshoot and resolve technical and logistical issues
- Ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues
Basic Qualifications
- Bachelor's degree in engineering or equivalent
- Experience working in a fast-paced, rapidly changing operations environment
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience in oral and written communication
- Experience in process improvement/quality control tools and methods
Preferred Qualifications
- Experience with SQL and Python scripting
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
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