Operations Manager, Courier Operations – Uber Eats (Belgium)
Uber Eats is looking for a structured, data-driven, and proactive Dutch-speaking Operations Manager to join our Courier Operations team in Belgium. This role is at the heart of our marketplace, ensuring that the engine behind our delivery network runs smoothly, compliantly, and efficiently.
As an Operations Manager, you will bridge the gap between high-level strategy and local execution. You’ll be responsible for monitoring the pulse of our courier network, scaling new products, and ensuring our processes are as "frictionless" as possible for all stakeholders.
What You’ll Do
Drive Compliance & Quality: Support Courier Ops initiatives focused on regulatory compliance, process quality, and data integrity.
KPI Management: Own the monitoring and reporting of key operational metrics. You’ll be the first to flag performance dips and the lead on supporting follow-up solutions.
Scale New Products: Lead the operational rollout of new tools and product features in Belgium, working closely with cross-functional (XFN) teams to ensure a seamless launch.
Process Optimization: Contribute to the "playbook" by documenting processes and identifying opportunities for continuous improvement.
Stakeholder Coordination: Act as a central point of contact, ensuring smooth day-to-day coordination between the Courier Ops team and broader business functions.
What You’ll Need
Basic Qualifications
Language: Fluency in Dutch and English (written and spoken) is required.
Education: A Master’s degree in Business, Engineering, Economics, or a related field.
Analytical Mindset: Strong problem-solving skills and the ability to work within structured frameworks to solve complex puzzles.
Preferred Qualifications
Ops Expertise: A solid understanding of operations, process design, or performance management.
Data Literacy: A genuine interest in data analysis and KPI tracking. You should be comfortable pulling insights from multi-source data sets to tell a story.
Collaborative Spirit: Excellent communication skills with the ability to influence and collaborate with diverse partners across the organization.
Why Join Uber Eats?
You’ll be joining a fast-paced environment where your work has a direct impact on the streets of Belgium. We value "big bold bets" and the grit it takes to see them through. If you enjoy turning data into action and building the future of delivery, we want to hear from you.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend Tuesdays, Wednesdays, and Thursdays in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.