Amazon Japan's EasyShip program enables third-party sellers to leverage Amazon's logistics network for fast, reliable delivery to customers. We are seeking a detail-oriented and data-driven Operations Program Manager to support the end-to-end operational planning and execution of EasyShip's First Mile pickup and delivery network in Japan.
In this role, you will be responsible for maintaining and optimizing critical operational processes, including master data management, demand forecasting validation, route planning, and capacity configuration that directly impact thousands of sellers and millions of customer deliveries. You will work cross-functionally with planning, transportation, and seller-facing teams to ensure seamless daily execution and continuous improvement of our logistics operations.
This is an excellent opportunity for someone with strong operational discipline, intermediate Excel proficiency, and a passion for logistics to grow into a senior program management role over the next few years.
At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.
Key job responsibilities Data Management & Seller Onboarding • Maintain and update database for existing sellers, ensuring accuracy of seller profiles, pickup addresses, and service configurations. • Execute node registration for new sellers, coordinating with onboarding teams to ensure timely activation within the EasyShip network. • Manage intake processes for new seller registrations, validating data completeness and accuracy.
Demand Forecasting & Capacity Configuration • Perform W-4 (four-week lookahead) and W-1 (one-week lookahead) forecast validation using established macros and analytical tools. • Configure FM (First Mile) capacity parameters including time-slot changes and new seller registration capacity adjustments. • Identify and flag forecast deviations between seller-registered calendar volume and actual demand, escalating discrepancies to planning leads.
Route Planning & Validation • Execute W-4 and W-1 route validation using macros and internal routing tools. • Monitor route changes on execution day, tracking seller callouts (cancellations/additions) and implementing remedial actions to maintain service levels. • Raise ad-hoc requirements for W0 (current week) adjustments based on route validation outcomes.
Operational Support & Reporting • Collect and organize data related to package volumes, truck operations, and operations using Microsoft Excel (VLOOKUP, Pivot Tables, charts). • Create operational reports and summaries using Microsoft Word and internal reporting tools. • Investigate package status inquiries and operational issues using internal systems. • Coordinate with partner teams to resolve operational concerns.
Process Improvement • Identify opportunities to automate or streamline recurring manual processes. • Support the development and documentation of standard operating procedures (SOPs).
A day in the life You will start your day reviewing the latest seller registrations and updating master data to ensure the network is current. Throughout the week, you will validate demand forecasts against capacity, confirm route plans, and monitor live operations for any deviations. When issues arise — such as unexpected seller callouts or volume spikes — you will implement remedial actions in real time. You will prepare weekly reports summarizing operational performance and flag risks or opportunities to your manager.
About the team Easy Ship is Amazon's managed delivery solution for Marketplace sellers. We pick up packages directly from sellers and deliver them to customers through Amazon's logistics network. For sellers, it means they can focus on their products instead of managing carriers. For customers, it means faster, more reliable delivery with full visibility.
We're still early. The business is growing fast, and we're building the playbook as we go, building processes, mechanisms, tools, and the operational foundations that will scale this service across the country. That means less bureaucracy, more ownership, and real impact on decisions that shape the business.
Basic Qualifications
- Bachelor's degree or equivalent
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Speak, write, and read fluently in Japanese
- 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience
Preferred Qualifications
- Master's degree or equivalent
- Knowledge of SQL
- Speak, write, and read fluently in English
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.