Operations Support Manager API

Johnson & Johnson Johnson & Johnson · Pharma · Geel, Antwerp, Belgium

Operations Support Manager API at Johnson & Johnson in Geel, Belgium, responsible for leading a team focused on daily quality and safety incidents, continuous improvement initiatives, and managing incident investigations and CAPAs within a regulated pharmaceutical manufacturing environment.

What you'd actually do

  1. Lead and manage a team of Operations Support Specialists (Quality & Compliance, Safety and technical Plant experts), ensuring effective performance management and team development
  2. Act as process owner for quality & compliance incident investigations and ensure timely, high-quality execution of investigations and CAPAs
  3. Ensure effective safety incident management and drive proactive risk management activities
  4. Provide oversight of daily operational issues and ensure appropriate prioritization and escalation (e.g. TIER 2/3)
  5. Represent Operations during internal and external audits

Skills

Required

  • Bachelor’s or Master’s degree in Engineering, Sciences, Pharmaceuticals or similar
  • Proven experience in a regulated manufacturing environment (pharmaceutical or chemical)
  • Strong knowledge of GMP, Quality/Compliance and Safety standards
  • Experience in incident investigations, CAPA management and risk assessments
  • Strong leadership skills with the ability to manage and develop teams
  • Demonstrated ability to drive continuous improvement and change initiatives
  • Effective communication and stakeholder management skills

Nice to have

  • Agile Manufacturing
  • Business Intelligence (BI)
  • Change Management
  • Chemistry, Manufacturing, and Control (CMC)
  • Cost-Benefit Analysis (CBA)
  • Developing Others
  • Gap Analysis
  • Good Manufacturing Practices (GMP)
  • Inclusive Leadership
  • Leadership
  • Manufacturing Standards
  • Operational Excellence
  • Organizational Knowledge
  • Plant Operations
  • Process Optimization
  • Regulatory Compliance
  • Resource Allocation
  • Team Management

What the JD emphasized

  • regulated manufacturing environment
  • GMP, Quality/Compliance and Safety standards
  • incident investigations, CAPA management and risk assessments
  • continuous improvement and change initiatives