Ops Center Controller
Company:
The Boeing Company
Boeing Commercial Airplanes (BCA) is looking for an Ops Center Controller for the Boeing Operations Center (BOC) based out of Seal Beach, California.
Position Overview:
The Ops Center Controller role serves as the initial point of contact for Airline customers and Field Service Representative (FSR) inquiries routed via calls and BCS Case Messages. The Ops Center Controller assesses, prioritizes, and coordinates actions to deliver timely technical and operational solutions while engaging internal Boeing stakeholders as required.
**Primary Responsibilities: **
- Serving as the primary intake for customer calls and BCS Case Messages, conduct an initial assessment of each request to determine appropriate next steps.
- Conducting situational awareness calls with the airline customer or stakeholder after receiving a Case Message to gather facts, set expectations, and confirm next actions.
- Prioritizing and triaging incoming requests to ensure timely engagement of the most effective resolution path (e.g., direct reply, SME engagement, or escalation)
- Developing solutions using available published data, manuals, and technical references; delivering responses and guidance via BCS and following up to confirm resolution.
- Providing telephone-based troubleshooting assistance to customers and FSRs as needed to restore or maintain aircraft operability.
- Engaging Lead engineers, Systems/Structures engineers, or other subject-matter experts when additional technical analysis or deeper investigation is required.
- Coordinating and escalating complex or unresolved issues to appropriate engineering, spares, field service, or operations teams for further action and tracking.
- Initiating proactive remedial actions or interim measures when appropriate to mitigate operational impact while permanent solutions are developed.
- Maintaining situational awareness of open cases and workload to meet service-level expectations and support on-time performance.
- Documenting case activities, decisions, and outcomes clearly in BCS (and other tracking systems) to ensure continuity and auditable records.
- Preparing and handing over comprehensive shift reports for critical or ongoing items to ensure seamless continuity between shifts.
- Communicating status, risks, and resolution progress to internal stakeholders and customers through clear oral and written updates.
- Escalating high-impact or emergent events per established processes to ensure visibility by leadership and rapid mobilization of resources.
- Promoting customer satisfaction by providing timely, accurate, and professional communications and highlighting positive outcomes when appropriate.
- Participating in cross-functional initiatives, continuous improvement efforts, and knowledge-sharing activities to enhance Controller effectiveness and Operations Center performance.Applicable and appropriate educational/certification credentials from an accredited institution and/or equivalent experience is required.
Work Authorization:
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the Seal Beach, California location.
**Basic Qualifications (Required Skills/ Experience): **
- 5+ years of experience in commercial aircraft operations or support
- Experience working with organizational leaders to develop and implement plans and objectives to meet requirements
- Ability to interpret drawings, system schematics, wiring diagrams, and other technical documents
- Ability to work a variable shift schedule including nights, weekends, and holidays. This is 7 days on / 7 days off (12-hour shifts). Your schedule may vary to support the business need.
**Preferred Qualifications (Desired Skills/Experience): **
- Proven experience with airplane systems to troubleshoot in-service problems, including flight ramp experience on airplane system troubleshooting
- Experience in airline maintenance operations, airplane production involving systems troubleshooting, and working in an airline MOC
- Experience in project management
- Bachelor of Science degree
Conflict of Interest:
Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.
**Drug Free Workplace: **
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies_._
**Union: **
This is not a union-represented position.
**Pay and Benefits: **
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary Pay Range:
$99,450 - $134,550
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
This position offers relocation based on candidate eligibility.
Export Control Requirement:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 4 (United States of America)
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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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