Work with a world class team to develop, implement, and support cutting edge Oracle technology. We are looking for an experienced IT Support Manager to oversee the operations for our End User Technologies Team. The IT Support Manager will have direct management of the team responsible for implementation, support, and maintenance of Oracle Cerner's 3rd party applications throughout MU Health Care.
The responsibilities of this role are as follows:
Manage the End User Applications Team, including hiring, onboarding, training, and supervising staff
Manage vendor relationships and contracts, including negotiating and renewing contracts
Manage departmental relationships throughout the health system and ensure everyone is in sync regarding current as well as upcoming projects/priorities
Assist and manage inter-team relationships throughout the Tiger Institute
Provide technical support to departments and end-users throughout the health system and ensure that issues are resolved in a timely manner
Participate/assist in the Project Intake process for visibility to new and upcoming requests for implementations throughout the health system
Develop and maintain IT policies and procedures
Ensure compliance with HIPAA regulations and other relevant laws and regulations
Develop and maintain disaster recovery and business continuity plans
Monitor and manage the End User Applications Team budget
Provide regular reports to senior leadership on the performance of the End User Applications team, the status of 3rd Party Applications throughout the health system, as well as updates/resolutions to critical system interruptions as needed.
The requirements of this role are as follows:
Bachelor's degree in Information Technology, Computer Science, or a related field
At least 6 years of experience in IT support, with at least 2 years in a management role preferred
Ability to work onsite at our facility and be available for after-hours support as needed
Experience working in a health system/medical setting is preferred
Experience managing/maintaining applications and end users in an enterprise environment
Strong technical skills in IT infrastructure, networking, and security
Strong leadership and management skills
Excellent communication skills, both verbal and written
Ability to work under pressure and prioritize tasks/projects in a fast-paced environment
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Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $94,800 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M2