Shift Timings: Night Shift (4 PM – 1 AM IST)
Job Summary:
We seek an experienced Order Management Analyst to build and streamline our order management processes in a fast-paced startup environment. This role will set up efficient workflows, manage data accuracy, and ensure smooth order execution. The ideal candidate will be a strategic thinker with hands-on expertise in process development, master data cleanup, and automation.
Key Responsibilities:
- Effective management of order management processes, ensuring efficiency and accuracy.
- Oversee end-to-end order processing, including order form validation, invoicing and cash application.
- Clean up and maintain accurate master data in ERP/CRM systems to enhance order accuracy and reporting.
- Collaborate with sales, finance, Accounts receivable, and customer support teams to resolve order discrepancies.
- Identify and implement process automation opportunities to streamline operations.
- Manage order-related escalations, troubleshoot issues, and implement corrective actions.
- Manage accounts receivable mailbox and customer portal.
- Establish KPIs to monitor order accuracy, processing speed, and fulfillment efficiency.
- Ensure compliance with company policies, industry standards, and regulatory requirements.
- Drive system enhancements and data governance initiatives to support business scalability.
Required Qualifications & Skills:
- Bachelor's degree in Business Administration, Supply Chain, or a related field.
- 5+ years of experience in the OTC (Order to Cash) Process.
- Experience working in a startup or high-growth environment, with exposure to process development.
- Strong background in master data management, data cleanup, and system optimization.
- Proficiency in ERP and CRM systems like Netsuite, Oracle, Salesforce, or similar platforms.
- Strong analytical skills with the ability to interpret data and drive decision-making.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to work in a fast-paced, evolving environment with minimal supervision.
- Experience handling night shift operations is a plus.