Order to Cash Business Process Sr. Analyst-orthopaedics

Johnson & Johnson Johnson & Johnson · Pharma · Raritan, NJ +1

This role focuses on the Order to Cash (OTC) business process within the Orthopaedics division of Johnson & Johnson. The Senior Analyst will be responsible for designing, deploying, and improving business processes, as well as performing root cause analysis and resolving process issues impacting MedTech franchises. Key responsibilities include leading projects, acting as a subject matter expert, managing change, collaborating with various departments (Commercial, Supply Chain, IT, Compliance), and coordinating testing. The role requires a Bachelor's degree, at least 4 years of relevant experience, proficiency in SAP (specifically Sales & Distribution), and knowledge of compliance requirements like CSV, SOX, and GxP.

What you'd actually do

  1. Lead moderate-size projects applying business knowledge, system expertise, strong decision-making skills, and project management skills.
  2. Serve as a subject matter expert with multifunctional team members for Surgery, EP, & Neuro OTC processes by answering inquiries, resolving issues, and providing status updates to impacted business partners and IT teams.
  3. Maintain a balance between business needs and strategies within IT standards to guide well-informed decisions.
  4. Be accountable for change management, communications, and partner alignment in support of process improvements, break/fix solutions, and approved system improvements.
  5. Collaborate with commercial, supply chain, compliance, and IT organizations to develop end-to-end strategic solutions and complete root cause analysis.

Skills

Required

  • Bachelor’s degree or University degree
  • Minimum of 4 years of relevant professional experience
  • Ability to communicate effectively with employees at all levels
  • Validated experience in testing methodology
  • Process-oriented mindset
  • Supply chain experience
  • Proficiency in SAP
  • Knowledge of the SAP Sales & Distribution module
  • Knowledge of CSV, SOX, and GxP compliance requirements
  • Strong analytical skills with technical competence
  • Strong written and verbal communication skills
  • Ability to successfully balance multiple priorities, stay organized, and work efficiently to meet commitments
  • Project leadership experience

Nice to have

  • Understanding of supply chain interdependencies end to end
  • Demonstrated use of continuous improvement tools and methods

What the JD emphasized

  • Proficiency in SAP is required, with knowledge of the SAP Sales & Distribution module.
  • Knowledge of CSV, SOX, and GxP compliance requirements.