Part Time Branch Ambassador - Bronx

Capital One Capital One · Banking · Bronx, NY

Part-time Branch Ambassador role focused on customer service, financial transactions, fraud mitigation, and educating customers on banking products and digital channels within a retail branch setting.

What you'd actually do

  1. You’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience.
  2. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.
  3. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.
  4. You’ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
  5. You’ll showcase what’s possible in our physical space and how to easily navigate our mobile and online experience, using the branch’s laptops and iPads.
  6. You’ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions.

Skills

Required

  • High School Diploma, GED, or Equivalent Certification
  • At least 1 year of Retail, Sales or Customer Service experience
  • At least 6 months of cash handling experience

Nice to have

  • Associate’s degree
  • 2+ years of Retail, Sales, or Banking Experience

What the JD emphasized

  • adhering to established operational policies and procedures
  • Federal regulations