ABOUT THE ROLE
The Grocery & Retail team is looking for a sharp, highly motivated individual to join our Account Management team covering some of our most strategic partners. As a Partner Manager, you will work efficiently and effectively with our Grocery & Retail partners to drive revenue growth, operational excellence, and customer service. You are expected to constantly evaluate our partners’ business and operational performance, and independently drive cross-functional initiatives to optimize performance. Partner Managers work closely with merchant partners as well as merchant support, operations, product and sales teams to manage and optimize partnerships and provide maximum value for both Uber and its partners.
This role is a rare opportunity to support the growth of Uber Eats with a strong sense of ownership. The role calls for a combination of operational mindset, savvy number-crunching, and outstanding relationship management. You should thrive in an “all hands on deck” environment, love solving problems, thrive in a startup culture, and above all be passionate about our Grocery & Retail partners.
WHAT YOU'LL DO
1. Optimize our merchant partners' business and operational performance on Uber Eats
2. Foster deep relationships with merchant partners, identifying and acting on opportunities to take their delivery business to the next level
3. Bring your analytical A-game - you will be building business models, performing trend analysis, providing actionable insights, and tracking the success of initiatives to ensure we are driving towards the best possible outcome
4. Tackle or escalate complex operational issues for timely resolution for merchant partners
5. Drive and support key initiatives across our business teams to grow strategic and long term opportunities with our various partners, which involves wearing many hats and jumping in to help your teammates when the needs arise
6. Attract and onboard new merchant partners to join our platform
BASIC QUALIFICATIONS
1. 3+ years of professional experience in a client facing role working with large or mid-sized accounts
2. Bachelor's Degree or equivalent, Master’s Degree a plus
3. Fluency in Finnish and English
4. Experience with Google Sheets and/or Excel
PREFERRED QUALIFICATIONS
1. Outstanding communication and relationship-building skills
2. Instinct for handling partners with a consistent track record of successfully handling complex partnerships
3. Highly autonomous - comfortable with driving your own initiatives and working with minimal oversight
4. Data-driven decision-making mentality and sound commercial judgment
5. Critical thinker with creative problem solving skills
6. High adaptability to change and ability to execute quickly
7. Experience with Salesforce and SQL
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.