About the Role
The Swiss team is looking for sharp, highly motivated individuals to help build our Retail function. As a Partner Manager, you will work efficiently and effectively with our Grocery & Retail partners to drive revenue growth, operational excellence, and outstanding customer service. Partner Managers work closely with merchant partners, the merchant support team, as well as product, sales, marketing, and operations teams to manage and optimize partnerships and deliver maximum value for both Uber Eats and its partners.
You will succeed in this role if you thrive in a team environment, have an insatiable appetite for continuous learning, value ideas over hierarchy, and have customer obsession in your DNA.
What You Will Do
- Internal and external advocate. Be the merchant's go-to person and navigate internal processes to provide the best outcome for the client and our market
- Bring your analytical A-game. You will be building business models, performing analysis to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we are driving towards the best possible outcome
- Handle the big picture and the tiny details. You are organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships
- Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise
- Read between the lines. You will be working with stakeholders from various teams such as Product, Catalog, Marketing, Operations, Legal, Finance, etc.
- Drive day-to-day interactions with our top tier partners
- Employ critical thinking and creative problem-solving skills to navigate relationships
What You Will Need
- Fluency in both German and English (French is a plus).
- Minimum 4+ years of professional experience in a client facing role working with enterprise or mid-market sized accounts. Experience in Retail is a plus.
- Advanced Excel modeling skills required; SQL knowledge is a plus.
- Problem-solving skills: When you see a problem, you work hard and think outside the box until you resolve it. You have developed strong business acumen, enabling you to quickly understand situations and identify the right levers to reach a solution.
- Rigorous mindset: You have a data-driven decision-making mentality and strong commercial judgment rooted in analytical thinking, allowing you to assess partner performance and financial viability.
- Highly autonomous & proactive: You are able to work with minimal oversight and move seamlessly from issue management to driving growth initiatives and projects that bring value to our partners and help them reach their full potential on Uber Eats. You take initiative and easily adapt to a constantly changing work environment.
- Ability to build strong relationships with external partners as well as internal stakeholders, supported by good communication and interpersonal skills. You have the ability to persuasively communicate recommendations and effectively champion your partners’ needs.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.