AWS is seeking a Partner Operations Lead, to drive data-driven decision-making and operational excellence for the AWS Specialist and Partner (ASP) organization, focused on Worldwide Consulting Partner Center of Excellence (CCOE) business. The CCOE is responsible for setting AWS's global partner strategy for consulting partners, including Global System Integrators, national and local System Integrators, Distributors, Solution Providers, as well as Business Consulting & Advisory Partners. As a strategic business partner to CCOE leadership, the Partner Operations Lead serves as a trusted advisor who translates complex data into actionable insights, drives operational excellence, and shapes the strategic direction of initiatives through deep business acumen and consultative partnership.
The Partner Operations Lead will be aligned to one of the CCOE strategic pillars and will be responsible for partnering business leaders to standup operational support. This includes designing and implementing mechanisms to inspect health of the business, and in-depth data analysis to inform strategic recommendations. Given the rapidly changing AI environment, this role will be instrumental in leveraging the latest AI learnings and tools to enhance processes, decision-making, and drive measurable business impact. The Partner Operations Lead will work with cross-functional teams to implement and optimize workflows that improve productivity and effectiveness across the strategic pillars for the CCOE business.
The ideal candidate is passionate about taking ownership of managing multiple work streams and being a trusted business advisor. They are a structured thinker who simplifies complexity and are comfortable with ambiguity. They are analytical and detail-oriented with proven experience of leveraging this skillset to dive deep to identify root causes of problems, and work across stakeholders, both technical and non-technical as well as senior leaders down to IC, to develop processes and frameworks that scale with the business.
Key job responsibilities
Business Insights and Consultation: Gather and report insights from the business through analyzing data, identifying trends, and looking around the corner to develop innovative solutions for those servicing our partners directly. Collaborate closely with partner leaders, and other functional stakeholders to report on the CCOE pillar strategies and business outcomes.
Annual Planning & Strategic Execution: Partner with our WW and Geo operations teams to translate strategic priorities into executable plans. Develop key metrics and define performance indicators to measure overall impact of the CCOE strategic pillars.
AI-Augmented Analytics: Leverage generative AI and automation tools (e.g., agentic workflows, natural-language querying, automated anomaly detection) to surface insights faster, reduce manual reporting burden, and enable leadership to act on real-time signals rather than lagging indicators.
Rhythm of the Business (RoB): Be a trusted business partner to the leadership team, providing deep insights to help shape the strategy and design/implement mechanism to inspect and influence outcomes of the business.
About the team About AWS
Diverse Experiences — AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? — Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture — Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth — We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance — We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
About Sales, Marketing and Global Services (SMGS) — AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Basic Qualifications
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience presenting to senior leadership
Preferred Qualifications
- 5+ years of finance, business management and sales operations experience
- Experience working within a high-growth, technology company
- Experience using sales CRM tools such as Salesforce
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Mountain View - 96,900.00 - 169,500.00 USD annually USA, CA, San Francisco - 96,900.00 - 169,500.00 USD annually USA, NY, New York - 96,900.00 - 169,500.00 USD annually USA, WA, Seattle - 88,100.00 - 154,100.00 USD annually