Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
As a Partner Program Director, you will own the relationship with Cresta’s Partners and work with the internal Partner Team to help showcase and enable the power of Cresta to both partners and potential mutual customers. This role is critical to the long-term growth of Cresta, where we view partnerships as a primary way to scale growth and customer base.
In this role, you will sit at the intersection of partnerships, product, and go-to-market teams, ensuring that partners are enabled, technically equipped, and positioned to successfully deliver joint solutions to customers. Success in this role means acting as a trusted advisor to our partners, helping them invest in and scale their Cresta practice while driving measurable business outcomes for both organizations.
The ideal candidate for this role thrives in customer-facing roles, thinks strategically about how to solve complex industry challenges using the Cresta platform, and takes ownership of internal and external obstacles.
Key Responsibilities
Partner Strategy and Enablement
- Guide partners on creating a mutually beneficial, collaborative, and long-term relationship with Cresta
- Serve as the primary point of contact and platform expert for technology and solution partners.
- Develop partner success plans and maturity roadmaps that increase partner self-sufficiency, solution adoption, and long-term business impact.
- Design and execute onboarding and ongoing enablement programs that equip partners with the expertise needed to successfully position, sell, and deliver Cresta solutions.
Solution Development & Integration
Collaborate with partners to define and execute joint go-to-market strategies that leverage the value of the Cresta platform.
- Align partner business objectives, industry expertise, and strategic priorities with Cresta's capabilities and market opportunities.
- Work cross-functionally with Product, Professional Services, Sales, and Enablement teams to drive successful partner outcomes.
Go-to-Market & Revenue Acceleration
- Collaborate with internal and partner sales teams to support partner-sourced and partner-influenced opportunities.
- Identify and develop joint use cases, industry solutions, and vertical-specific opportunities that accelerate partner and customer success.
- Monitor, report on, and improve solution adoption, partner performance metrics, and overall partner health.
- Serve as the voice of the partner ecosystem by identifying market trends, partner needs, and product gaps, and providing actionable recommendations to Product and Leadership teams.
Ecosystem Growth & Optimization
- Identify, prioritize, and drive resolution of partner-reported technical gaps, friction points, and product feedback.
- Partner with Enablement to develop scalable training programs, customer- and partner-facing collateral, and sales assets.
- Establish and promote best practices that ensure consistent, high-quality partner deliverables and customer experiences.
Qualifications
- 10+ years of experience in customer-facing roles such Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management
- 5+ years of experience working in the Contact Center space
- Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments.
- Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences.
- Ability to translate business requirements into technical solutions.
- Proven ability to work cross-functionally with Sales, Product, and Engineering teams.
- Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences.
- Strong project management and organizational skills.