About the Role
The Partner Success Manager Incubator role is a strong opportunity to lead, develop, and scale post-sales success across a high-potential SMB restaurant portfolio. This role combines people leadership with commercial ownership, focusing on retention, growth, and long-term partner value.
As a Partner Success Manager Incubator, you will manage and coach a team responsible for post-deal partner management, ensuring restaurant partners are successful on the Uber Eats platform while driving measurable business outcomes. This role is critical to retaining high-value SMB partners, improving core performance metrics, and identifying opportunities that benefit both our partners and Uber Eats.
What the Candidate Will Do
Lead and develop a team responsible for post-sales partner management for a high-value, high-potential SMB restaurant portfolio
Own team performance, ensuring strong partner relationships that translate into measurable outcomes such as retention, revenue growth, and product adoption
Drive revenue and retention targets through upselling new product features and creating mutually beneficial growth strategies
Act as the voice of the customer internally, translating partner needs and feedback into actionable insights
Build a strong understanding of the restaurant industry and foster positive relationships across partner organizations
Design and lead growth initiatives with restaurant partners, collaborating cross-functionally with Operations, Marketing, Product, and other internal teams
Set, track, and report on partner performance metrics, leading monthly and quarterly business reviews to drive continuous improvement
What You’ll Need
3+ years of experience, ideally in a commercial, account management, or customer-facing role with people management responsibilities
Proven experience leading teams and building a high-performance culture
Strong background in customer-facing roles with accountability for business targets or quota delivery
Confidence in making data-driven decisions and applying sound business judgment
Strong project management skills, with experience building and executing joint business plans with partners
Excellent executive presence and strong verbal and written communication skills
A fast-paced, ownership-driven mindset with speed, resourcefulness, and a strong bias toward action
Bonus Points
High level of autonomy with the ability to operate effectively with minimal oversight
Experience managing teams of approximately 5 people
Willingness to roll up sleeves and work closely with partners on complex or high-impact challenges
Proficiency in Spanish and Business English
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.