Join our team and shape the future of digital payments. Be at the forefront of revolutionizing payment operations, driving efficiency, and enhancing our financial systems. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.
As a Payment Lifecycle Manager I within Payments Operations, you will play a pivotal role in enhancing our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions. You will manage payment processing across various products, ensuring smooth fund transfers and reconciling purchase and sales options, futures, or securities, while leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness to ensure security and efficiency. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, and your strategic planning skills will guide our direction and resource allocation decisions. Additionally, your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize operations.
Job Responsibilities:
- Lead the onboarding of new payment activities, products, and clients, ensuring seamless integration across the payment lifecycle through collaboration with cross-functional teams.
- Partner with Technology, Product, and other key stakeholders to resolve issues, develop effective solutions, and drive continuous improvement.
- Support critical system enhancements and participate in global deployments to advance product capabilities.
- Provide operational support to maintain the stability, scalability, and performance of payment products.
- Identify and assess client and business needs, incorporating requirements into process enhancements and operational solutions.
- Oversee daily payment operations, leveraging data analytics, reporting, and robust controls to ensure optimal performance.
- Manage end-to-end operational support, including issue management, escalation, and remediation in partnership with internal teams.
- Foster strong relationships with Client Service teams to deliver a positive client experience and ensure effective hand-offs between Service and Operations.
- Uphold strong operational controls and compliance with company policies and regulatory requirements.
Required qualifications, skills and capabilities:
- Proven experience in Payments Operations, specifically on Reconciliation and Repair processes, operational controls, and effective problem-solving.
- In-depth knowledge of SWIFT messaging and workflows, essential for fulfilling the requirements of this role.
- Exceptional analytical, mathematical, and problem-solving abilities.
- Data-driven mindset, able to synthesize key insights and leverage data to communicate effectively with senior management.
- Strong listening, interpersonal, written, and verbal communication skills, with the ability to clearly convey issues and results to management.
- Advanced proficiency in Windows Office applications, particularly Excel, with the capability to analyze large datasets.
- Demonstrated ability to communicate and collaborate across organizational boundaries, influencing stakeholders, driving results and change, and successfully implementing projects and processes.
- Willingness and ability to provide 24x7 support, including off-hours work via remote access and mobile phone; flexible to work any shift (EMEA or US hours), including weekends and rotational shifts. This position is fully onsite.
Preferred qualifications, skills and capabilities:
- Proven experience managing global projects and collaborating effectively with key stakeholders.
- Demonstrated ability to navigate and adapt to rapid changes, supporting new business initiatives.
- Strong business acumen and commercial market awareness.