Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in the Regulatory Transformation team within Payments Digital & Design, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
- Own outcomes end-to-end: Drive program success across functions and dependencies; ensure accountability, closure, and real delivery
- Create clarity and simplify complexity: Break complex problems into the few things that matter, define a path forward, and translate ambiguity into actionable plans and decisions
- Operate solution-first: Surface issues with options, trade-offs, and a recommendation
- Proactively own risk: Anticipate risks early (e.g. client readiness, platform readiness, regulatory deadlines) quantify impact, and implement mitigation plans before issues arise
- Influence without authority: Align senior and cross-functional stakeholders, drive decisions resolve misalignment, and keep teams moving even without direct control
- Run a high-velocity operating cadence: Ensure the program has crip goals, milestones, decision forums and measurable outcomes-focused on progress that matters
- Deliver insights, but updates: Provide leadership with forward-looking insights, key risks decision requests and what matters most now
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- End-to-end ownership-thinks and acts across the full value chain and drives closure
- Structured thinking & simplification-turns complexity into priorities, actions ad decisions
- Solution-first mindset-escalates decisions with options and trade-offs
- Proactive risk ownership-anticipates, quantifies, and mitigates
- Influence without authority-aligns stakeholders and moves the organization
- AI-enabled operational leverage-uses AI and automation to eliminate low-value work and accelerate analysis, communication and decision making all while validating outputs and applying strong data/control judgement