Join a team shaping the future of digital payments and drive your professional growth. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.
As a Payment Lifecycle Associate I within Payments Operations, you will enhance our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions, while managing payment processing across various products to ensure smooth fund transfers and reconcile purchase and sales options, futures, or securities. Leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness, you will ensure the security and efficiency of our payment lifecycle. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, while your strategic planning skills will guide our direction and resource allocation decisions. Additionally, your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize our operations.
Job responsibilities
- Provide overall supervision / leadership to the staff during the shift operating window.
- Monitor and report shift and site/ shift performance. Review staffing and volume trends to ensure the optimal capacity plan is in place.
- Foster information sharing so that continuity of data exists within the site and across the business.
- Develop an environment of continuous focus on quantifiable productivity and quality.
- Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
- Regular reviews of procedures assuring new processes are documented.
- Identify business knowledge gaps and ensure everyone has ownership of deliverables.
- Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation. Foster a culture of accountability.
- Develop a team that is responsive to dynamic organizational and operational changes.
- Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
- Review complex and aging inquiries which require a higher level of technical expertise, the escalation of risk items and customer issues.
Required Qualifications, Skills and Capabilities:
- Masters Degree (e.g. CA, ICWA, and MBA) with 3 years of post qualification experience in similar environment or Graduate with Minimum 6 years — Financial Operations Processing/Investigations experience, with a higher vintage and good team management experience in similar environment.
- Experience and a good working knowledge of various aspects of International Payment Processing Operations & /or Investigations and Compensations function.
- Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.
- Good Interpersonal skills to be able to communicate internally & externally and at all levels.
- Demonstrate leadership and people management skills. Able to demonstrate Customer/Stakeholder focus by handling varied levels/ complexities of client contacts and issues.
- Proficiency in Computer, project management, and analytical skills. Knowledge of MS Access, Excel, PowerPoint, and Word.
- Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
Preferred Qualifications, Skills and Capabilities:
- Prior Experience in Client and Third party banks investigations/Compensations for Multicurrency payments will be an added advantage