Payments Manager, Latam

Microsoft Microsoft · Big Tech · Redmond, WA +1 · Treasury

This role focuses on leading payment strategy, execution, and partner management across Latin America for Microsoft. It involves driving payment performance, reducing fraud and chargebacks, optimizing payment costs, and enabling new payment capabilities in complex LATAM markets. The position requires deep payments expertise, cross-functional leadership, and the ability to navigate diverse regulatory environments.

What you'd actually do

  1. Own end‑to‑end payment performance across LATAM markets, including authorization rates, chargebacks, fraud, refunds, customer experience, and cost of payments.
  2. Define and execute payment strategies aligned with Microsoft’s product, commerce, and go‑to‑market priorities.
  3. Manage strategic relationships with key payment partners across LATAM (acquirers, processors, gateways, networks, and local payment method providers) and eventually global ones.
  4. Lead the launch, optimization, and scaling of local payment methods (e.g., domestic cards, bank transfers, real‑time payments, installments).
  5. Partner closely with Risk and Chargeback teams to reduce fraud losses and chargeback exposure across LATAM.

Skills

Required

  • Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience.

Nice to have

  • 7+ years of experience in payments, financial services, fintech, e‑commerce, or related domains.
  • Hands‑on experience with card payments, acquirers/processors, fraud management, and chargebacks.
  • Experience managing external partners and negotiating commercial and contractual terms.
  • Analytical skills with the ability to translate data into actionable insights.
  • Proven ability to lead complex, cross‑functional initiatives in a global organization.
  • Exceptional communication skills, with the confidence and presence to represent Microsoft publicly, engage with executives, and effectively translate complex concepts into clear, accessible messages for diverse audiences.
  • Experience working with or within Latin American payment ecosystems.
  • Experience launching or scaling local payment methods in emerging markets.
  • Familiarity with regulatory and scheme requirements in LATAM markets.
  • Experience working in largescale, matrixed technology organizations.
  • Comfort operating in ambiguous environments with competing priorities.
  • Professional Proficiency in English, Spanish and Portuguese.

What the JD emphasized

  • deep payments expertise
  • strong cross‑functional leadership
  • operate effectively across regions, cultures, and regulatory environments
  • LATAM payment ecosystems
  • regulatory and scheme requirements in LATAM markets