Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The Workday Success Plans Delivery Team at Workday plays a crucial role in ensuring customers maximize the value they get from their Workday products. We focus on our customers’ post go-live journey, assuring long-term success. We deliver a variety of programs and services ranging from feature assessments to full feature deployments to support their growing and changing business needs within Workday.
At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too! We put people first, celebrate diversity, drive innovation, and prioritize giving back to our communities, demonstrating a commitment to corporate social responsibility. Our dedication to customer success, coupled with a vibrant and inclusive company culture, sets a strong foundation for continued growth and success at Workday
About the Role
We are seeking people who love to help customers overcome HR technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services.
Our team members:
Confidently and consistently provide excellent customer service
Engage customers to quickly understand business requirements
Share their broad experience with industry practices
Adapt and succeed independently in challenging situations
Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions
Support multiple customers concurrently on short duration projects
Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features. Team members say the variety of services and unexpected challenges keeps the job exciting and fresh.
Find that the highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every day
Share expertise with customers on a variety of Ask-an-Expert requests by:
- Conducting research to ensure understanding of customer questions and related Workday concepts.
- Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
- Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
- Clearly and effectively communicating responses and value to customers.
Partner with an Engagement Manager to deliver services that include:
- Feature Adoption Workshops (Facilitate customer Workday feature roadmap discussions)
- Functional Review (Tenant Review with Consulting Services)
- Health Check (Tenant Review with Cross Functional Consulting Services)
Additional Services that our consultants deliver include:
- Collaboration Crews (Facilitate group customer sharing discussions)
- Accelerator Webinars (Creating and delivering customer presentations on how to use Workday features to achieve business goals)
- Feature Accelerator (Providing one-on-one consulting guidance to accelerate customer feature adoption)
- Feature Adoption Tenant Reviews (Reviewing customer tenants to identify adoption opportunities
About You
Basic Qualifications
- 3 + years of Human Capital Management software support or consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience
- 3 + years of experience with the following product areas: Payroll, Absence, Time Tracking supporting US and/or Canada
- 3+ years of Workday Consulting experience or experience as a Workday SME
Other Qualifications
- Demonstrates a solid grasp of HR related systems and processes. Able to gain a detailed understanding of Workday concepts and new feature releases in Core HCM, areas of expertise and cross application features.
- Certified or ability to certify in Workday HCM products and to effectively deploy the solutions
- Experience with influencing, interacting and collaborating with senior leaders, internally and externally
- Capable of leading and influencing design meetings toward an effective and collaborative outcome
- Ability to deliver and get results while managing to a project plan
- Excellent verbal and written communication skills
- Experience with global implementations is preferred
- The ability to work on multiple engagements simultaneously
- Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
- Bachelor’s degree or related experience required
- Ability to travel up to 10%
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!