Pc Network Support Technician 2

Northrop Grumman Northrop Grumman · Aerospace · Iuka, MS +1 · End User Support

This role is for a PC Network Support Technician at Northrop Grumman, responsible for maintaining and supporting off-network (enclaved) computers, including patching, virus updates, hardware/software installs, and troubleshooting. The position requires on-site work, on-call support, and the ability to obtain a US Government Secret level security clearance. Experience with Microsoft operating systems, remote deployment, and IT hardware in a classified environment is preferred.

What you'd actually do

  1. Conduct a continuous monitoring program for all off network (enclaved) computers
  2. Coordinate with local operations supervisors to schedule patching, virus updates and other hardware and software support for all unclassified off-net and advanced manufacturing computers around shop floor production schedule to eliminate/minimize production downtime and ensure no lost product due to unexpected/unplanned IT activities
  3. Perform monthly patching, virus updates and other hardware and software support per DFARS and CMMC controls and requirements.
  4. Provide off-hour on-call support and after-hours and/or weekend work based on shop floor production schedule when required
  5. Perform advanced troubleshooting, hardware, software and systems installs for all shop floor computers

Skills

Required

  • High School diploma and 2 years of relevant experience; OR an Associates degree and 0 years of relevant experience
  • Ability to obtain and maintain a current US Government Secret level security clearance
  • Experience in Microsoft Windows Desktop Operating Systems
  • Experience in Microsoft Office Product Suites
  • Experience in remote deployment methods

Nice to have

  • Associate’s degree
  • 3 year of experience with IT related hardware in a classified environment
  • Active Security+ certification or greater
  • Current HW and/or SW Vendor Certifications
  • Proficiency in remote administration and troubleshooting of desktop PCs, via SCCM or PowerShell
  • Experience supporting a VMWare VDI (Virtual Desktop Infrastructure) with thin clients
  • Experience with Active Directory, configuring user and computer accounts
  • Operating System Cross-platform awareness ((i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
  • Knowledge of supporting a VMWare VDI (Virtual Desktop Infrastructure)
  • Familiarity with ticketing systems (ServiceNow, JIRA)

What the JD emphasized

  • Secret security clearance
  • DFARS and CMMC controls and requirements